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Jay I. — Senior E-commerce Virtual Assistant from Philippines

Jay I.

Senior E-commerce Virtual Assistant

Philippines Less than 1 year
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Jay E. is a dedicated Virtual Assistant with over five years of hands-on experience supporting e-commerce businesses and administrative operations. Through roles with Ingoude Company and Thynk Unlimited, Jay E. has expertly managed e-commerce order processing, customer inquiries, and operational logistics using platforms such as Shopify, WooCommerce, Amazon, eBay, and Etsy. Adept in handling live chat and email support, Jay E. leverages CRM tools including Zendesk, Gorgias, Freshdesk, and Intercom to bolster customer retention and streamline refunds, returns, and replacements. Experienced in overseeing team operations, preparing project reports, and managing client communications, Jay E. consistently upholds efficiency and quality in remote support for clients in the e-commerce and online services sectors.

Experience

  • Freelance Virtual Assistant

    Ingoude Company · 2018 — Present
    Provided virtual support services, fostering strong client relationships. Took charge of operational tasks to boost efficiency and enhance customer satisfaction. Organized appointments and ensured that tasks were completed on schedule. Conducted data entry, research activities, and document management.

  • Project Manager

    Thynk Unlimited · 2015 — 2018
    Managed team operations and facilitated coordination of internal services. Generated project reports and tracked performance metrics. Conducted team meetings to align goals and streamline workflow.