Jay-R G.
Data Analyst
Actively lookingNew to PlatformPortfolios
About
Jay-R H. has accumulated diverse experience in customer support and data operations across various industries in both the Philippines and the United States. At Onboard RS, Inc. in Salt Lake City, Utah, he served as a Data Specialist and Level 1 Agent, handling customer inquiries and ensuring accurate data processing using tools like VLOOKUP. Prior to that, he worked at SkyDesk (LiveU), where he managed email follow-ups and order processing for online streaming services. His role at Diversify Offshore Staffing Solutions involved specializing in the documentation of insurance applications and renewals. At TaskUs, he advised on Shopify e-commerce accounts, addressing customer website concerns. Earlier, as a Risk Analyst with Telus International, Jay-R supervised investigations to prevent fraudulent activities on the Payoneer platform, enhancing security measures. His technical expertise is further demonstrated through roles at Harte Hanks and Teleperformance, where he provided technical support for Samsung products.MS Office, Excel, and web technologies such as HTML, PHP, and MySQL are integral to his skillset, optimizing his adaptability in various operational settings.
Why hire me
In my previous roles, I have successfully managed a variety of tasks, including: Administrative Support: Managing email correspondence, scheduling appointments, and organizing digital files. Communication: Handling customer inquiries professionally and coordinating team schedules. Data Management: Accurately inputting data, generating reports, and maintaining CRM systems. Technical Proficiency: I am highly comfortable using tools like Google Workspace, Microsoft Office, Slack, Amazon Connect, Zendesk and Hubstuf.
Experience
Level 1 Agent Support & Data Specialist Operation
Onboard RS, Inc. (Conservise) · 2025 — 2026Managed incoming customer inquiries through phone, email, and chat while adhering to response time targets. Documented all customer interactions in the ticketing system. As a Data Specialist, encoded and corrected residence data, utilizing Vlookup and other Excel functions.Email Follow Up and Order Process Request
SkyDesk (LiveU) · 2023 — 2024Processed requests for replacement of defective units and managed SIM activation for customers to facilitate online streaming. Addressed email follow-ups for inquiries and created return shipping labels for customers initiating RMA requests.Documentation Specialist Analyst, D2C
Diversify Offshore Staffing Solutions · 2022 — 2023Oversaw processing of insurance applications and renewals while managing customer email requests directed to specific lines of business. Compiled weekly reports detailing renewal and cancellation statistics along with monthly sales and income figures.Support Advisor, Shopify E-commerce Accounts
TaskUs Philippines · 2022 — 2022Addressed customer concerns related to their websites, including tax, sales, and design issues. Assisted first-time users by recommending budget-friendly subscriptions that could be upgraded later based on sales performance.Auditor, Quality Assurance
Telus International · 2021 — 2022Evaluated agents' processes and documentation submitted to customers, tracking compliance with established guidelines. Conducted coaching sessions for agents to enhance their skills and facilitated sharing of scorecard dashboards during team meetings.Risk Analyst, Payoneer Accounts
null · 2021 — 2021Conducted investigations on users of the application platform to mitigate risks associated with money laundering, fraud, and other issues. Maintained records to be discussed in daily huddles, ensuring appropriate action against flagged accounts.Back Office Support, Order Resolution Team
null · 2019 — 2021Corrected customer orders processed online or via phone calls and informed customers about issues affecting their order requests. Provided feedback to agents concerning incorrect order processing.Supervisor, UK Samsung Accounts
Teleperformance · 2017 — 2017Led the team, offering support and guidance as needed. Prepared monthly reports and monitored KPIs, maintaining team performance within the top two rankings for three consecutive months.Technical Support, UK Samsung Accounts
Teleperformance · 2016 — 2017Assisted UK customers with inquiries regarding TVs, AV systems, and soundbars. Managed time effectively to ensure customer satisfaction during assistance.Technical Support, US Samsung Accounts
Harte Hanks · 2015 — 2016Responded to customer concerns regarding mobile phones and Samsung applications. Organized shipping schedules for devices needing service center attention.
Skills & Expertise
Education
- Hotel Restaurant ManagementAsian Summit College · 2012 — 2015
- Computer ScienceAsian Summit College · 2012 — Present
- High SchoolPres. Diosdado Macapagal High School · — — 2012
Photos
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