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Jaymar A. — Mid-Level BPO Operations Manager from Philippines

Jaymar A.

Mid-Level BPO Operations Manager

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Earl D. S. is an experienced professional in the Business Process Outsourcing (BPO) industry, having served at Teleperformance Philippines in various capacities. From January 2019 to December 2022, he excelled as an Operations Assistant Manager, where he directed daily operations for teams ranging from 70 to 150 members and seven supervisors. He consistently met or exceeded Service Level Agreements (SLAs) while managing performance metrics and providing strategic coaching to align with organizational goals. Previously, he worked as an Operations Supervisor from January 2023 to March 2026, spearheading process improvements for operational efficiency and customer satisfaction. During his tenure from July 2018 to December 2018 as a Customer Service Representative and Mentor, he managed large teams and streamlined workflows to enhance customer satisfaction. Earl holds a Bachelor of Secondary Education in English from the University of Bukidnon. His technical proficiency includes Microsoft Excel, Word, and Google Workspace, and he is fluent in both English and Filipino.

Experience

  • Operations Supervisor

    TELEPERFORMANCE PHILIPPINES · 2023 — 2026
    Facilitated ongoing process improvements to achieve operational efficiency and enhance customer satisfaction. Focused on agent behavioral development by identifying performance outliers and implementing solutions for increased productivity.

  • Operations Assistant Manager

    TELEPERFORMANCE PHILIPPINES · 2019 — 2022
    Oversaw daily operations for a team of 70–150 members and 7 supervisors, ensuring adherence to Service Level Agreements (SLAs). Managed performance metrics and provided strategic coaching to mid-level supervisors aligned with organizational objectives.

  • Customer Service Representative / Mentor / Subject Matter Expert

    TELEPERFORMANCE PHILIPPINES · 2018 — 2018
    Managed large teams and optimized complex workflows, leading to improved performance and customer satisfaction ratings. Promoted a high-performance culture through effective conflict resolution and advanced communication strategies.

Skills & Expertise

Sales SupportCustomer ServiceData Entry SpecialistCustomer Service RepresentativeProject Management

Education

  • Bachelor of Secondary Education
    University of Bukidnon · 2013 — 2017

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