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Jaymark A. — Mid-Level Customer Service Specialist from Philippines

Jaymark A.

Mid-Level Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Jaymark A. is a seasoned professional with extensive experience in customer service and administrative support roles. He earned his Bachelor of Science in Mechanical Engineering from the Polytechnic University of the Philippines. His career includes significant tenures as a Customer Service Associate at GTEcom B.V, where he adeptly handled Shopify email inquiries involving refunds, returns, incorrect orders, and shipping details. Jaymark A. also served as a Virtual Assistant at Paradise Ponds and Falls, excelling in email and calendar management, social media oversight, and website blogging. Previously, as a Records Retrieval Specialist at Peak Outsourcing, he was responsible for procuring and uploading medical records. Moreover, he contributed as a Quality Analyst ensuring adherence to company policies. Jaymark is proficient with tools such as Google Sheets, Canva, and Salesforce, highlighting his capability in various software applications critical to his roles.

Experience

  • Quality Analyst

    GTEcom B.V · 2024 — 2026
    Performed quality checks on agents' tickets to ensure adherence to company policies and procedures.
  • Customer Service Associate

    GTEcom B.V · 2022 — 2024
    Managed inquiries related to refunds, returns, incorrect items or sizes, and delivery status through Shopify emails. Modified shipping addresses as needed.
  • Virtual Assistant

    Paradise Ponds and Falls · 2020 — 2022
    Handled email and calendar management, provided customer service, managed social media, authored website blogs, and coordinated appointment scheduling.
  • Records Retrieval Specialist

    Peak Outsourcing · 2018 — 2020
    Conducted calls to medical facilities to obtain medical records and uploaded the retrieved records into the CRM.
  • Technical Support Representative

    VXI · 2016 — 2018
    Responded to customer queries regarding order information, provided tracking numbers, and processed refunds.

Skills & Expertise

Education

  • Bachelor of Science in Mechanical Engineering
    POLYTECHNIC UNIVERSITY OF THE PHILIPPINES · 2010 — 2012

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