Jayna M.
Junior Human Resources Specialist
Actively lookingNew to PlatformAbout
Jayna Mae G. is a seasoned professional showcasing a diverse background with 2 years and 3 months in Human Resources and over 3 years as a Customer Representative. Her expertise spans HR support, inquiry handling, and documentation management. She has honed customer service and technical support through her tenure at VXI Global Solutions, addressing inbound and outbound inquiries, resolving technical concerns, and maintaining a high level of customer satisfaction. At DialXpress, a US-based company, she excelled as a Cold Caller and Appointment Setter, showcasing skills in lead qualification, scheduling, and CRM systems management. Her academic credentials include a Bachelor in Secondary Education majoring in Social Studies, and she is a Licensed Professional Teacher and TEFL Certified, further highlighted by her role in developing engaging ESL lessons. Fluent in English and Filipino, Jayna is adept in remote working environments, utilizing online tools efficiently and demonstrating the ability to manage flexible schedules.
Why hire me
I am a good fit because I have strong experience in HR and management, customer service, outbound calling, and appointment setting. I am organized, reliable, adaptable, and confident in handling people, daily operations, and administrative responsibilities.
Experience
LOCAL SCHOOL BOARD TEACHER | ENGLISH AS A SECONDARY LANGUAGE (ESL)
Preply, Glats, and Face-to-face classes · 2023 — 2026Created lesson plans and oversaw classroom activities. Facilitated students' learning while maintaining organization within the classroom. Coordinated class schedules, bookings, and communication with students. Conducted one-on-one English lessons for international students. Developed engaging and interactive lessons utilizing digital tools.HUMAN RESOURCES
Humbled by Nature Farm · 2022 — 2025Assisted with daily HR operations, covering employee concerns, documentation, scheduling, and various administrative tasks. Aided in maintaining accurate employee records while ensuring confidential handling of HR information. Engaged with employees and management to respond to inquiries and provide support in a timely manner.COLD CALLER & APPOINTMENT SETTER
DialXpress · 2022 — 2023Performed outbound calls to potential clients to introduce services. Evaluated leads and arranged appointments for sales teams. Followed up with prospects to enhance conversion rates and minimize no-shows. Ensured accurate lead tracking and updated CRM systems accordingly.CUSTOMER & TECHNICAL SERVICE REPRESENTATIVE
VXI Global Solutions · 2018 — 2022Managed inbound and outbound customer calls, addressing both technical and service-related issues. Provided troubleshooting assistance while guiding customers through solutions. Maintained high levels of customer satisfaction through effective communication and resolution of problems. Recorded interactions and updated customer information in CRM systems.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in Social StudiesSoutheastern College of Padada, Inc. · — — 2023
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