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Jaynell B. — Pit manager from Philippines

Jaynell B.

Pit manager

Philippines No experience yet
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Jaynell S., based in the City of San Fernando, Pampanga, Philippines, is a seasoned operations expert with over 18 years of experience in the gaming industry, focusing on operations management, customer service, and administrative support. Most recently, as a Pit Manager at Royce Hotel and Casino, Jaynell supervises daily gaming operations and collaborates with various departments to uphold efficiency. His earlier roles as a Pit Officer and Table Games Trainer at Midori Hotel and Casino and a Pit Supervisor at City of Dreams Manila underline his expertise in training, team supervision, and maintaining compliance with gaming procedures while ensuring exemplary customer service. During his tenure at Fontana Casino, he showcased his ability to explain game rules to an international clientele and manage gaming transactions efficiently. With strong skills in Microsoft Excel and Google Sheets, Jaynell seeks a position as a Virtual Assistant, leveraging his administrative prowess and problem-solving abilities. He completed three years of coursework in Hotel and Restaurant Management from the University of the Assumption and has undergone specialized training in U.S. freight dispatching. Jaynell is known for his attention to detail and capability to maintain meticulous records and operational reports.

Experience

  • Pit Manager

    Royce Hotel and Casino · 2022 — Present
    Oversaw daily gaming operations, ensuring the monitoring of multiple gaming tables. Maintained operational records and generated reports for management review. Addressed customer concerns in a professional manner while adhering to company policies. Evaluated table performance and operational outcomes. Collaborated with supervisors and departments to enhance operational efficiency. Provided training and mentorship to supervisors and dealers to elevate service quality and improve efficiency.
  • Pit Officer / Table Games Trainer

    Midori Hotel and Casino · 2016 — 2019
    Conducted training for newly hired dealers, surveillance personnel, and internal security staff. Developed training materials and tracked the progress of employees. Monitored compliance with gaming regulations and maintained operational records. Assisted customers by offering information regarding games and promotions. Managed daily operations to ensure a seamless workflow.
  • Pit Supervisor

    City of Dreams Manila · 2014 — 2016
    Monitored gaming operations to guarantee adherence to company standards. Compiled hourly operational reports and assessed table performance. Addressed customer inquiries and promptly resolved any issues. Aided management in optimizing operational efficiency. Trained new employees during the initial operations of the company.
  • Croupier / Dealer

    Fontana Casino · 2007 — 2014
    Provided exemplary customer service to both local and international guests. Maintained precise records of gaming transactions while ensuring compliance with company procedures. Swiftly reported any discrepancies or irregularities to supervisors. Assisted patrons by clarifying game rules and procedures.

Skills & Expertise

Education

  • Bachelor of Science in Hotel and Restaurant Management (Undergraduate)
    University of the Assumption

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