Jaypee B.

Jaypee B. is an accomplished Customer Service Virtual Assistant based in Caloocan City, Philippines, with over five years of experience in supporting international customers through live chat, email, and account management within high-volume BPO environments. Known for excellence in customer retention and CRM management, Jaypee is proficient in escalation handling, billing dispute resolution, and multi-channel communication, consistently meeting QA and SLA targets. Jaypee has demonstrated expertise using platforms such as HubSpot CRM, Google Workspace, Microsoft Office 365, Trello, and Asana to efficiently manage customer records and support administrative operations remotely. His professional journey includes notable roles at companies like Afni Philippines, where he earned CX Champion and Top Performer awards. Jaypee adeptly negotiated payment arrangements at Transworld Systems, and he drove account upgrade conversions by 20% through personalized recommendations while at Teletech Philippines. With a robust remote work setup and availability across multiple time zones, Jaypee continues to deliver exceptional customer service outcomes.