Jayson G.

With a decade of IT support experience, I can deliver reliable technical solutions to support your company's growth and expanding infrastructure.

• IT Support

  Ask-Velma LLC. · 2024 — 2026
  Performed system checks for new applicants and conducted security assessments for existing virtual assistants. Offered technical support to virtual assistants, addressing issues with hardware, software, and network connectivity. Oversaw the installation and configuration of software, including antivirus, VPN, and Electronic Health Record (EHR) systems for newly hired VAs. Worked with agency clients to clarify IT requirements and resolve technical concerns to maintain smooth operations. Delivered weekly IT updates and strategic plans to executives.

• IT Helpdesk

  Dyninno Inc. · 2019 — 2024
  Acted as the main contact for user technical inquiries, offering resolutions through in-person interaction and phone support. Managed user accounts, permissions, and access rights, ensuring adherence to security protocols and compliance. Executed installation, configuration, and maintenance of both hardware and software. Delivered remote and on-site technical support to users in various locations. Investigated and resolved support tickets, partnering with other IT teams to escalate complex issues for prompt resolution.

• Technical Support Engineer

  Integrated Computer System, Inc. · 2018 — 2019
  Provided on-site IT support for TechMahindra, managing multiple cases concurrently. Configured computer systems, identified software issues, troubleshot network problems, and conducted tests on new software applications.

• IT Technician

  LGU Matalom · 2016 — 2018
  Delivered Tier 1 technical support, focusing on troubleshooting and maintaining all municipal IT equipment.

• Bachelor of Science in Computer Engineering

  Southern Leyte State University · 2010 — 2016