Jayson C.
Senior Training Manager
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Jayson C., based in San Quintin Pangasinan, Philippines, is an accomplished professional boasting over a decade of experience in training, operations support, and customer service. Throughout his career, he has demonstrated significant expertise in facilitating learning programs and managing projects to improve business outcomes. His tenure at Teleperformance as an Assistant Training Manager saw him leading teams and coordinating activities for business enhancement, with a keen focus on analyzing performance metrics and implementing effective action plans. As a Training Specialist, Jayson developed comprehensive learning materials and process guides while supporting new program launches and change management. He began his career as a Customer Service Representative, quickly establishing himself as an effective communicator and problem solver. Jayson holds a Bachelor of Science degree in Nursing from the University of Baguio, reflecting strong academic credentials that complement his professional journey.
Experience
Assistant Training Manager
Teleperformance · 2020 — 2025Led teams and coordinated operational activities that aligned with business goals. Oversaw onboarding, development, and initiatives aimed at performance improvement. Worked with cross-functional departments to enhance service delivery and operational efficiency. Assessed performance metrics and executed action plans to meet targets. Conducted coaching sessions, mentoring activities, and presentations for stakeholders. Managed schedules, resources, and project deliverables in a fast-paced environment.Training Specialist
Teleperformance · 2013 — 2019Facilitated training sessions and programs for knowledge transfer. Created learning materials, documentation, and process guides. Assisted in launching new programs, implementing change management initiatives, and supporting employee development. Evaluated performance and proposed solutions to address identified gaps. Collaborated with operations and support teams to enhance overall outcomes.Customer Service Representative
Teleperformance · 2011 — 2013Provided customer support by efficiently resolving inquiries. Offered guidance and assistance to new team members. Upheld high service standards while contributing to process improvements. Established strong relationships with customers and stakeholders through effective communication.
Skills & Expertise
Education
- Bachelor of Science in NursingUniversity of Baguio · 2005 — 2009