Jayson S.
Junior IT Support Specialist
Open to offersNew to PlatformAbout
Jayson S. is an accomplished IT Operations Specialist, specializing in technical support for a web-based ERP platform at Bizkit Technologies Inc. Over his tenure, he has managed user accounts and conducted system testing, contributing to the deployment of approximately 38 system updates, which enhanced stability and accessibility. Jayson has demonstrated proficiency in generating reports using SQL, Microsoft Excel, and Power Query, as well as customizing ERP print formats using HTML and CSS. His efforts in designing the Multiple Modes of Payment feature within the ERP Finance Module notably streamlined transactional workflows by supporting a diverse range of payment methods. With a history of handling a high volume of support requests via Jira and Linear, Jayson efficiently coordinates with developers and clients to resolve application issues. His background also includes developing a Library Management System during a software development internship and achieving Magna Cum Laude honors in his Bachelor of Science in Computer Science from Bicol University.
Experience
IT Operations Specialist
Bizkit Technologies Inc. · 2025 — 2026Offered technical support for a web-based ERP platform, specifically troubleshooting issues in Finance, Inventory, and Purchasing modules. Designed the Multiple Modes of Payment feature within the ERP Finance Module, enhancing payment processing efficiency. Managed user accounts, conducted system testing, and assisted in the deployment of approximately 38 ERP enhancements to bolster system stability and user access. Produced reports through SQL, Microsoft Excel, and Power Query while tailoring ERP print formats with HTML and CSS to meet business reporting standards. Prepared technical documents and led client training sessions for about 12 clients to facilitate ERP feature adoption. Handled around 50 technical support tickets monthly through Jira and Linear, coordinating with developers and clients to address application concerns within set timeframes.Software Development Intern
Infinitech Advertising Corporation · 2024 — 2024Contributed to the development of a Library Management System during the Supervised Industry Learning (SIL) program, aiding in the successful completion of the project. Recognized as a top performer in the SIL program for substantial commitment and contributions throughout the internship. Assisted with software testing, implementation, and resolution of issues to ensure uninterrupted project advancement.Administrative Intern
Land Transportation Office (LTO) · 2023 — 2023Supported a variety of administrative functions, including document processing, data entry, and client support to enhance office operations and ensure regulatory compliance. Played a role in creating an attendance tracking system utilizing fingerprint biometrics, including user interface design in Figma.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceBicol University · 2020 — 2024
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