0 viewsTalent
Jayvee P. — Junior IT Specialist from Philippines

Jayvee P.

Junior IT Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Jayvee C. is a dedicated IT Specialist currently employed at Foundever Philippines at Eton Cyberpod Corinthians, Pasig-Quezon, where he ensures seamless technical support and operations for end-users. His role involves troubleshooting hardware, software, and network issues, installing and maintaining computer systems, as well as managing system access and user accounts. Jayvee has previously worked in unified technical care support at Teleperformance Philippines and as technical support at Concentrix Philippines, focusing on internet connectivity and digital cable troubleshooting. During his internship at The Results Companies, he honed his skills in maintaining and troubleshooting IT systems. Jayvee holds a Bachelor's degree in Information Systems from ACLC College of Taytay and is well-versed in various Microsoft Windows operating systems, networking, and computer troubleshooting. Additionally, he possesses TESDA National Certificates in both computer system hardware servicing and contact center services, showcasing his proficiency in these domains.

Experience

  • IT Specialist

    Foundever Philippines · 2022 — Present
    Deliver technical support to end-users, addressing hardware, software, and network challenges. Install, configure, and maintain computer systems alongside applications and peripherals. Oversee the functionality of IT systems and network infrastructure while managing system access and user account permissions. Troubleshoot and resolve technical issues promptly and conduct routine maintenance, updates, and security checks. Support call center operations by ensuring minimal system downtime and collaborate with internal teams and vendors for system improvements. Document technical issues and solutions for future reference while assisting in IT projects and new technology implementations.
  • Unified Technical Care Support

    Teleperformance Philippines · 2020 — 2020
    Assist customers with Internet connection issues and provide basic troubleshooting steps while managing follow-up appointments with technicians. Educate customers on troubleshooting procedures related to their Digital Cable (DTV) and supply recommendations regarding their admission and progression.
  • Technical Support AEG-DBS

    Concentrix Philippines · 2018 — 2019
    Provide support to customers regarding Digital Cable (DTV) issues and guide them through troubleshooting steps. Offer recommendations related to their admission and progression.
  • Site Information Technology

    The Results Companies · 2019 — 2019
    Maintain the production computers, ensuring both hardware and software are in optimal condition. Repair and troubleshoot computer units while stabilizing the network and internet connections.

Skills & Expertise

Education

  • Master’s of Computer Education
    AMA College University- Cubao · 2021 — Present
  • Bachelor of Science in Information System
    ACLC College of Taytay · 2019 — 2021
  • Computer System and Network Technology
    ACLC Antipolo · 2015 — 2016
  • Secondary
    San Roque National High School · 2013 — 2014
  • Primary
    Lores Elementary School · 2009 — 2010

Interested in this professional?

Sign in as an employer to save this profile or invite Jayvee P. to a job.

Sign in as an employer