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jazreal B. — Mid-Level Customer Service Representative from Philippines

jazreal B.

Mid-Level Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Jazreal B. has built hands-on expertise across property management, hospitality, customer service, and food and beverage sectors. As a Property Management staff member at Technodream Call Center Services, Jazreal coordinated maintenance and repairs, handled tenant requests, and managed service provider dispatch. At the Beauty and Rest Spa, as a Receptionist, Jazreal maintained front desk operations, greeted guests, managed multi-line phones, and supported administrative needs. Prior roles at Sitel Philippines Corporation and Concentrix CVG Philippines, Inc. as a Customer Service Representative established proficiency in customer service, active listening, and problem-solving. Jazreal’s experience extends to food preparation and kitchen operations, gained at MitchiPan Bakeshop and during on-the-job training at Horseshoe Bay Resort in Texas. This diverse background is supported by academic credentials in Hospitality Management at the University of the Cordilleras.

Experience

  • Property Management

    Technodream Call Center Services · 2024 — 2025
    Organized service providers to address maintenance problems, scheduled appointments for repairs, arranged handyman services, dispatched carpenters as needed, and coordinated property repairs based on tenant requests.
  • Receptionist

    Beauty and Rest Spa · 2023 — 2024
    Managed administrative tasks and maintained the reception area, greeted guests, answered multi-line phone systems, and ensured proper maintenance of office equipment.
  • Customer Service Representative

    Sitel Philippines Corporation · 2021 — 2021
    Assured cleanliness of kitchen equipment, aided in basic food preparation, and helped in receiving and storing products, showcasing knowledge of kitchen operations and food storage guidelines.
  • Customer Service Representative

    Concentrix CVG Philippines, Inc. · 2021 — 2021
    Answered telephone inquiries and provided quality service to customers, ensuring satisfaction from the initial greeting through order completion by listening attentively to caller needs.
  • Line cook & food and beverage staff

    Horseshoe Bay Resort, Texas USA OJT · 2018 — 2019
    Prepared food for functions and menu items in collaboration with the kitchen department, plated food for fine dining and events, served meals to guests, and assisted them with their needs.
  • All around kitchen staff

    MitchiPan Bakeshop · 2014 — 2015
    Maintained cleanliness of kitchen equipment, assisted in basic food preparation, and supported the receiving and storing of kitchen products, demonstrating knowledge of general kitchen operations and food storage guidelines.

Skills & Expertise

Education

  • Bachelor of Science in Hospitality Management
    University of the Cordilleras

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