Jaztine B.
Mid-Level Operations Manager
Open to offersNew to PlatformAbout
Jaztine B. is a seasoned Operations Manager with a proven track record in enhancing team efficiency and service delivery. At Techno Global Team from January 2025 to April 2026, Jaztine streamlined processes by coordinating cross-functional teams, focusing on process improvement and staff development to align with business goals. Before this role, as a Team Leader from October 2022 to December 2024, Jaztine monitored team performance closely, managed performance reviews, and upheld company policies, particularly excelling in customer service leadership. Prior to Techno Global Team, at VXI Global Solutions, Jaztine drove sales operations, empowering team members with vital skills and contributing to company growth. As a Subject Matter Expert and Customer Support Associate, Jaztine managed customer interactions and provided solutions confidently. Jaztine is equipped with goal development planning and a strong focus on employee relations, demonstrating a comprehensive understanding of the operational landscape across different sectors.
Experience
Operations Manager
Techno Global Team · 2025 — 2026Streamlined processes to enhance team efficiency and service delivery. Coordinated cross-functional teams for the timely execution of operational and client-facing tasks. Managed performance reviews, resource planning, and supported staff development to align with business goals.Team Leader, Operations
Techno Global Team · 2022 — 2024Monitored team performance through observations and tracked key metrics, effectively managing underachievers. Led the customer service team, enforced company policies, addressed co-workers' inquiries, and trained new staff. Fostered excellent employee relationships by creating a supportive and positive work environment.Team Leader, Sales Operations
VXI Global Solutions · 2020 — 2022Oversaw daily operations of the sales team while motivating members to achieve organizational objectives. Focused on empowering team members to enhance their confidence, product knowledge, and communication skills, contributing to the company's growth.Subject Matter Expert
VXI Global Solutions · 2017 — 2020Provided nesting support for new agents and acted as a key resource for resolving complex issues.Customer Support Associate
VXI Global Solutions · 2017 — 2017Managed incoming calls and customer inquiries related to phone services, billing concerns, and promotional packages. Assessed customer needs to ensure satisfaction and delivered appropriate solutions promptly.
Skills & Expertise
Education
- Bachelor of Science: Tourism ManagementFar Eastern University · — — 2017
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