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Jea B. — Junior Customer Service Representative from Philippines

Jea B.

Junior Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jea N. is a resourceful professional with a background in customer service and informal education. At Aimtech, they worked as an Outbound Specialist, conducting high-volume calls to potential clients about debt relief solutions. In prior roles as a Customer Service Representative for companies like Iqor and Inspiro, Jea excelled in international voice sales, particularly for T-mobile prepaid services, consistently surpassing sales targets and ensuring customer satisfaction through efficient problem-solving and coordination with technical teams. Jea's education includes a Bachelor in Business Administration major in Management and a degree in Computer Application Software, along with a comprehensive TEFL certification. Proficient in data analytics and data recording as per TESDA standards, Jea also enhances business operations with skills in troubleshooting, workday utilization, and effective presentation techniques gained through HP LIFE training.

Experience

  • OUTBOUND SPECIALIST

    Aimtech · 2026 — 2026
    Conducted high-volume outbound calls to prospective clients, discussing debt relief solutions encompassing settlement and consolidation programs.
  • CUSTOMER SERVICE REPRESENTATIVE

    Iqor · 2024 — 2024
    Executed international voice sales campaigns for T-mobile prepaid services and consistently met sales targets. Delivered detailed information on prepaid plans and promotions while collaborating with technical teams to swiftly address service-related issues.
  • CUSTOMER SERVICE REPRESENTATIVE

    Inspiro · 2023 — 2024
    Maintained an in-depth knowledge of products and services, providing accurate information to customers. Handled inquiries and complaints professionally to ensure high customer satisfaction.
  • CUSTOMER SERVICE REPRESENTATIVE

    Teleperformance · 2019 — 2019
    Managed a significant volume of local voice sales calls for the Shakey's Account, prioritizing customer satisfaction and achieving sales targets.

Skills & Expertise

Education

  • Graduate of Computer Application Software
    Arellano University · — — 2017
  • Undergraduate of Bachelor in Business Administration Major in Management
    Christ The King College · — — 2015

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