Jeah B.
Mid-Level Customer Service & Real-Time Analyst
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About
Jeah B. is a results-driven professional based in Surigao City, Philippines, with extensive expertise in real-time metrics management, customer service operations, and digital marketing. With a proven track record at Ibex Global, she effectively monitored call queue metrics and analyzed workforce trends, enhancing operational efficiency through real-time staffing adjustments. In her role as a Social Media Manager & Administrative Specialist at Kherk Roldan Whitelabel SEO Solutions, she managed comprehensive social media channels, executed SEO strategies, and optimized administrative workflows. As the Event Consultant & Marketing Head for the World of Search SEO Conference, Jeah led marketing strategies and coordinated event logistics, contributing to successful conference execution and partner engagement. She holds a Bachelor of Secondary Education in Mathematics from Surigao Del Norte State University and is a Licensed Professional Teacher.
Experience
Customer Service Representative & Real-Time Analyst
Ibex Global · 2024 — 2026Monitored call queue metrics and agent adherence in real time to ensure compliance with service level agreements (SLAs). Analyzed workforce trends and call drivers to recommend staffing adjustments for optimal queue performance. Delivered exceptional customer service by addressing inquiries and resolving complex issues. Worked collaboratively with operations and team leads to promote operational efficiency.Social Media Manager & Administrative Specialist
Kherk Roldan Whitelabel SEO Solutions · 2023 — 2024Oversaw social media channels by developing engagement strategies, content calendars, and brand assets. Managed administrative operations, which included client communications, scheduling, and reporting. Implemented targeted digital campaigns to support SEO clients and enhance social media presence across key platforms. Streamlined daily administrative tasks to improve efficiencies within cross-functional marketing teams.Event Consultant & Marketing Head
World of Search SEO ConferenceDirected marketing and promotional strategies for the conference to boost attendee registration and partner engagement. Oversaw event logistics, including speaker coordination and media presence, while shaping brand positioning. Collaborated with industry leaders and sponsors to ensure effective execution of conference programming.
Skills & Expertise
Education
- Bachelor of Secondary Education in MathematicsSurigao Del Norte State University
- Licensed Professional Teacher (LPT)Surigao Del Norte State University
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