Jean S.
Senior Home Care Scheduler
Open to offersNew to PlatformAbout
Jean E. S. is a seasoned Home Care Scheduler and Customer Service professional, residing in San Pedro City, Laguna, with over a decade of experience in the healthcare industry. She holds a certification from the Homecare Scheduling Specialist Certification Program, highlighting her expertise in scheduling and coordination. Jean is adept at managing caregiver schedules, handling client communications, and ensuring seamless shift coverage. She has a track record of navigating complex priorities with precision and professionalism, consistently delivering exceptional customer satisfaction. Her career includes roles at companies like Willis Towers Watson and Synchrony Financial, where she excelled in healthcare and financial service environments by providing support, resolving issues, and maintaining meticulous documentation. Jean's strong command of systems such as Salesforce, Oracle, and Shopify, combined with her proficiency in CRM administration and record management, positions her as a valuable asset in healthcare support roles. She holds a Bachelor of Science in Computer Studies, specializing in airline operations and procedures, from the Philippine State College of Aeronautics.
Experience
Benefits Customer Service Representative (Healthcare Account)
Willis Towers Watson Global Business Services, Inc. · 2022 — 2023Provided support to members regarding healthcare benefit inquiries and claims. Ensured that documentation and member records were maintained accurately. Collaborated with internal teams to resolve issues promptly while handling confidential information in compliance with standards. Delivered customer service through both phone and email channels.Customer Service Representative
Synchrony Financial Global Services Philippines, Inc. · 2021 — 2022Addressed account inquiries and billing issues for customers. Recorded interactions and updates related to customer accounts accurately. Achieved resolution of customer concerns while maintaining expected service-level performance and ensuring customer satisfaction.Senior Process Associate – Australian Motor Insurance
WNS Global Services · 2017 — 2018Handled processing of insurance claims and associated policy documentation. Liaised between departments to facilitate claim-related inquiries. Ensured that all customer records met accuracy and compliance requirements.Senior Process Associate – Financial Account
Infosys BPM · 2016 — 2016Assisted clients with inquiries related to financial accounts. Maintained precise transaction records and documentation. Contributed to issue resolution and participated in process improvement initiatives.Customer Service Representative – US Telecommunications Account
Convergys Philippines · 2015 — 2015Delivered support to customers regarding billing, accounts, and service inquiries. Successfully resolved various inquiries while adhering to quality and productivity expectations.Shared Services Coordinator
Emerson Network Power · 2010 — 2015Coordinated various business processes across multiple departments. Managed reports, documentation, and tracking of workflows. Provided administrative support to internal stakeholders through effective communication.Business Process Associate
American Data Exchange Corporation · 2006 — 2009Processed mortgage-related documentation with a focus on accuracy. Ensured the integrity of data and consistently met production targets.
Skills & Expertise
Education
- Bachelor of Science in Computer Studies Specialized in Airline Operations and ProceduresPhilippine State College of Aeronautics
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