Jean M.
Junior Travel Operations Specialist
Open to offersNew to PlatformAbout
Jean-Marri G. is a detail-oriented professional with over three years of experience in the hospitality and travel management industries. At WNS Global Services, Jean-Marri served as an Associate Operation in the travel account, specializing as a Reservation Specialist, Customer Care & Expense Reimbursement Specialist, and Baggage Claim Manager. His responsibilities included managing high-volume flight reservations via multi-channel systems such as Amadeus and Citrix, expertly handling booking, rebooking, compensation requests, and baggage-related issues. Jean-Marri also processed out-of-pocket expense reimbursements and resolved flight disruption complaints, ensuring compliance with company policies and timely resolution. Previously, at IGT Solutions, he worked as a Social Media Associate, overseeing flight reservations and special requests to support seamless customer experiences within the travel sector. His background further includes guest service in food service at Jollibee Corporation.
Experience
Associate Operation
WNS Global Services (Travel Account) · 2023 — 2025Handled flight reservations via chat support, managing tasks such as booking, rebooking, and processing compensation requests for customers. Responded to general flight-related inquiries, and supported post-flight issues by addressing compensation claims, complaints regarding flight disruptions, and service failures through email support. Oversaw baggage-related concerns by investigating reports of lost, damaged, pilfered, or delayed luggage, and coordinated reimbursement of customer expenses in accordance with company policies.Social Media Associate
IGT Solutions (Travel Account) · 2022 — 2023Managed customer flight reservations using social media channels, including booking, rebooking, and handling special requests. Delivered timely and precise assistance on flight-related inquiries to ensure customers received accurate information and support.Service Crew
Jollibee Corporation · 2018 — 2018Welcomed guests, took accurate orders, and promptly served food and beverages while maintaining quality standards. Addressed customer concerns in a professional manner and cooperated with team members to maintain efficient operations across counter, kitchen, and dining area roles.
Skills & Expertise
Education
- Degree not specifiedPHILIPPINE MERCHANT MARINE SCHOOL · 2014 — 2017
- Secondary EducationEASTERN BACOOR NATIONAL HIGH SCHOOL · 2010 — 2014
- Primary EducationMOLINO ELEMENTARY SCHOOL · 2004 — 2010
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