Jean V.
Mid-Level Esports Market Research Analyst
Open to offersNew to PlatformAbout
Jean V. is a results-driven professional based in Cavite, Philippines, boasting a diverse background that spans BPO, vaccination program management, and civil registry administration. With hands-on experience in data entry, quality assurance, and records management, Jean has excelled in roles demanding meticulous attention to detail and a commitment to accuracy and efficiency. At Bescholar Management Services Inc., Jean worked as an Esports Trader/Market Research Analyst, where he conducted comprehensive market research and developed data models that supported trading strategies and risk management. In his earlier tenure as a Civil Registry Associate at BUnisys Managed Services Corp., he encoded civil registry records ensuring compliance with the Data Privacy Act of 2012. Jean also contributed as a Customer Support Associate at Convergys Philippines Inc., leveraging his expertise in Microsoft products to diagnose and resolve technical issues. His formal education includes tertiary studies in Communications at the National College of Science and Technology.
Experience
Esports Trader / Market Research Analyst
Bescholar Management Services inc. · 2024 — 2026Conducted market research on esports tournaments, teams, and player performance to identify betting opportunities. Analyzed esports market trends and betting patterns to support trading strategies and risk management. Developed and maintained data models for evaluating odds accuracy and monitoring market inefficiencies. Collaborated with analysts and traders to refine pricing strategies using statistical and historical data. Prepared reports on market trends, competitor activity, and key insights to aid strategic decision-making.Civil Registry Associate (Releasing Officer / Data Process Support)
BUnisys Managed Services Corp. / Philippine Statistics Authority · 2022 — 2024Encoded and maintained accurate civil registry records, including birth, marriage, and death certificates, within electronic databases. Processed and released civil registry documents, verifying identities and ensuring compliance with privacy regulations. Provided assistance to clients regarding document requests and inquiries, delivering efficient customer service. Authenticated Certified True Copies and validated PhilSys and ePhil IDs using biometric and demographic data. Ensured document issuance accuracy while adhering to the Data Privacy Act of 2012 and record management standards.Customer Support Associate (Microsoft Program)
Convergys Philippines Inc. / Concentrix Corporation · 2018 — 2019Provided customer support for Microsoft products via chat and phone, assisting with account access, technical issues, and product inquiries. Utilized expertise in Microsoft Office, Windows, Microsoft 365, and Azure to resolve customer concerns. Diagnosed technical issues and escalated complex cases to appropriate teams as necessary. Delivered professional and empathetic service while adhering to high communication standards. Documented customer interactions and resolutions accurately to ensure proper case tracking and process enhancements.Language Training Participant
Le Grande Language Center · 2017 — 2018Completed 320 hours of intensive English language training with a focus on improving listening, speaking, reading, and writing skills. Engaged in interactive learning activities, such as discussions and role-playing, to improve practical language capabilities. Showcased continuous improvement through regular assessments and instructor feedback, enhancing overall fluency and professional communication.
Skills & Expertise
Education
- BA Communications UndergraduateNational College of Science and Technology · 2015 — 2016
- High School DiplomaImus National High School · 2009 — 2013