Jean D.
Senior eCommerce Customer Service Manager
Open to offersNew to PlatformAbout
Jean David is a customer service professional with more than 8 years supporting the eCommerce and legal sectors. In his role as Customer Service Manager at Nanosocks since 2019, Jean D. oversees daily support operations, manages high-volume inquiries, resolves escalated issues, and actively drives improvements in satisfaction and retention. As a Case Resolution Specialist / Dispute Manager for SoloSuit Inc., he coordinated legal dispute cases, liaised with law firms and collectors, and guided customers through resolution processes. In freelance roles as an eCommerce Customer Support Specialist (Shopify VA), he managed 100–200 daily emails, processed orders, reduced chargebacks, and communicated with suppliers. Jean D.’s expertise encompasses Shopify, PayPal Disputes, legal coordination, and high-volume customer support within online retail and legal services.
Experience
Customer Service Manager
Nanosocks · 2019 — PresentSupervise the daily operations of customer support, handle a significant volume of inquiries, address escalations, and enhance customer satisfaction and loyalty.Case Resolution Specialist / Dispute Manager
SoloSuit Inc.Managed cases related to legal disputes, worked in coordination with attorneys and collectors, assisted customers in navigating legal procedures, and ensured prompt resolution of cases.eCommerce Customer Support Specialist (Shopify VA)
FreelanceProcessed between 100 to 200 emails each day, managed order processing, addressed customer concerns, liaised with suppliers, and minimized chargebacks.
Skills & Expertise
Education
- BS Accountancy (Undergraduate)Institution not specified · 2007 — 2009
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