Jean G.

Jean Nicole G. is an Information Technology graduate from Bulacan State University, specializing in Programming, Web Development, and UI Design. Proficient in Networking and HelpDesk Support, Jean Nicole gained hands-on experience through an OJT project with the NLEX IT department, where she designed and implemented Office 365 Power Automate workflows to streamline equipment borrowing and approval processes. Her responsibilities included managing SNOW ticketing, escalation handling, and troubleshooting network issues such as connecting scanners, printers, and tracing routers for the NLEX Tollways domain. Additionally, she completed vulnerability assessment and penetration testing for employee laptops as directed by NLEX INFOSEC. With 7 months as an Associate Operations Analyst at a BPO company, Jean Nicole handled escalation management in platforms like ServiceNow and Workday. She is also experienced in hotel and flight booking support using V Force within the travel sector.