Jean-Franois N.
Mid-Level French Language Customer Support Specialist
Open to offersNew to PlatformLanguages
FrenchEnglish
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About
Jean Francois N. is a seasoned Multilingual English French Support Language Specialist with extensive experience across customer support, translation, and interpretation within sectors such as international non-profits, e-commerce, technical services, and public administration. Fluent in both French and English at C2 level, he provides seamless customer service and accurate communication for clients at organizations like Translayte, Pxier Services, and Yale University's Center for Biodiversity and Global Change. His responsibilities include live and virtual French-English interpretation on platforms like Zoom, translation of technical and administrative documents, and proactive management of multilingual customer queries using CRM tools (Zendesk, Intercom, Freshdesk). Jean Francois N. leverages CAT tools such as Memsource and Wordfast to maintain translation quality and accuracy, ensuring compliant and culturally relevant content across remote and international teams.
Experience
Remote Multilingual French Customer Support
Translayte · 2024 — PresentOwned customer inquiries, quotes, and orders; proactively sought answers to queries through multiple channels including telephone, email, and live chat. Engaged in prospecting and maintaining customer relationships while resolving complaints and escalating when necessary. Maintained confidentiality in compliance with GDPR and fostered cross-departmental cooperation to find solutions. Ensured effective communication between French-speaking clients and internal teams, guaranteeing precise translation of customer needs and maintaining high service quality. Enhanced ticket resolution processes using multilingual support tools and consolidated multilingual knowledge bases to improve response reliability.French to English Interpreter for Zoom Meetings
Kopje Translations (Pty) Ltd Outsourcing · 2024 — 2024Delivered simultaneous interpretation between French and English during Zoom meetings, ensuring clarity and cultural appropriateness. Collaborated with meeting organizers to prepare context, terminology, and agendas in advance. Conducted testing of audio and technical setups prior to meetings while upholding professionalism and confidentiality.Remote Multilingual French Customer Support
Pxier Services · 2023 — 2024Provided bilingual support via phone, email, and live chat to enhance customer satisfaction. Assisted international clients by interpreting real-time conversations and documented translations of FAQs, manuals, and help-center articles. Collaborated with cross-functional teams to refine communication flows and elevate customer experiences.Remote Multilingual Support Agent
Biohacking LTD · 2021 — 2024Handled customer calls to address inquiries regarding services, product issues, promotions, and billing. Responded to a high volume of inquiries through inbound and outbound communications.Online French to English Interpreter
Center for Biodiversity and Global Change at Yale University · 2023 — PresentConducted simultaneous or consecutive interpretation between English and French during virtual meetings and webinars on Zoom. Prepared by reviewing relevant materials and terminology while ensuring technical readiness for meetings. Communicated effectively with hosts and participants to manage logistics and troubleshoot issues, maintaining confidentiality throughout.French to English Interpreter
Indigo Africa · 2021 — 2022Provided faithful interpretation of the speaker's message from French to English during workshops. Reviewed relevant materials in advance and coordinated with organizers for logistical flow while maintaining confidentiality and professionalism.French to English Translator / Interpreter on Freelancing Platform (Upwork)
Freelance Platform (Upwork) · 2021 — PresentExecuted simultaneous and consecutive interpretation during online meetings across various platforms, ensuring clear and accurate delivery. Translated documents and communications maintaining tone and cultural relevance while employing CAT tools for terminology management. Reviewed and proofread translations for accuracy, and collaborated with teams to address technical language and meeting agendas while ensuring timely task delivery.Remote French to English Interpreter
MINDS · 2021 — 2021Delivered simultaneous and consecutive interpretations during workshop sessions, collaborating with facilitators to align on session objectives and terminology. Managed technical aspects of interpreting platforms while ensuring sensitivity to interactive components of workshops.Multilingual Customer Support Agent
Bamboo Toothbrushes · 2017 — 2020Entered customer information into CRM software and managed complaints via email, live chat, and phone. Performed social media functions on two platforms in English and French, engaging with the community on Facebook.Multilingual Customer Specialist
BBD Service LLC · 2019 — 2019Initiated outbound calls to attract new customers while resolving issues through live chat, emails, and telephone communications. Managed customer transactions accurately and verified each order's payment method.Bilingual Customer Support Reps
Global Empire Corporation · 2018 — 2019Delivered customer support using Zendesk, Intercom, email, and phone. Addressed customer issues by prioritizing inquiries and conducting satisfaction surveys.Multilingual French Customer Support
WALLBEDKING UK · 2016 — 2017Supported French-speaking clients by addressing inquiries and resolving issues in both languages. Translated customer communications while offering tailored solutions and managing requests through CRM and support software.Multilingual Sales Reps
ALLUNITE · 2015 — 2016Identified potential clients in French and English-speaking markets through cold outreach, managing the sales cycle and maintaining relationships by providing ongoing support.Bilingual Administrative Assistant
Iseig · 2013 — 2014Managed administrative operations including correspondence and scheduling in both languages. Translated documents and coordinated meetings, ensuring smooth communication across departments.Multilingual French Technical Support Agent
Cybernet Slash Support · 2012 — 2013Provided technical support to French-speaking customers via various communication channels, diagnosing and resolving issues while documenting cases in the ticketing system.Multilingual French Human Resource Assistant
World Health Organization (WHO) · 2010 — 2010Supported HR functions by translating official correspondence and processing requests in both languages. Managed staff information and collaborated with HR teams to deliver services.Bilingual Administrative Assistant
Cameroon Tax Department · 2004 — 2008Provided administrative support by managing correspondence in both languages and translating documents. Coordinated meetings and organized filing systems related to tax processes.
Skills & Expertise
Education
- Postgraduate Diploma in ManagementBinary University College · 2009 — 2010
- Bachelor of Public LawUniversity of Yaounde II Soa · 2000 — 2004
- GCE Advanced Level ArtsAkonolinga Mixed High School · 1998 — 1999
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