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Jeanette-Ann G. — Junior Client Service Specialist from Philippines

Jeanette-Ann G.

Junior Client Service Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Jeanette-Ann G. is a dedicated Technical Support Representative at Convergys Philippines, demonstrating excellence in resolving PC, telephone, and network-related problems. Anchored in Manila, she utilizes her strong client relationship management skills honed during her tenure as a Client Service Associate at BDO Unibank, Inc. Here, she excelled in presenting products, formulating sales strategies, and ensuring client satisfaction and retention. As an Account Executive at Mosbeau International, her experience in recruiting and suggesting beauty products further strengthened her expertise. Holding a Bachelor of Science in Business Administration majoring in Financial Management from Far Eastern University, Jeanette-Ann consistently ensures compliance with banking policies while providing top-tier customer service and promoting banking products. Her technical acumen is also reflected in her ability to generate network services reports and correct technical equipment problems effectively.

Experience

  • Account Executive

    Mosbeau International · 2017 — 2018
    Performed start and end of day banking activities. Ensured compliance with the Bank’s policies, procedures, and regulatory requirements. Delivered customer service to clients and promoted the Bank’s products and services. Undertook various other tasks as required.
  • Technical Support Representative

    Convergys Philippines · 2018 — Present
    Addressed various technical inquiries and provided support for issues related to computer operations and applications. Managed problem resolution for technical equipment at a call center site and generated reports on network services.
  • Client Service Associate

    Bdo Unibank, Inc.
    Established and maintained relationships with clients to ensure satisfaction and retention. Presented products while formulating sales strategies to achieve company targets. Managed client accounts and updated internal databases with account details. Assisted end users with general computer operations, desktop applications, and software-related issues. Received and resolved PC, telephone, and network-related problems.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration Major in Financial Management
    Far Eastern University · 2011 — 2016
  • Secondary
    Manila Cathedral School · 2007 — 2011
  • Primary
    Manila Cathedral School · 2001 — 2007

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