Jeannine A.

Oversaw full-time virtual assistants across various departments, including Admin, Acquisitions, Dispositions, Property Management, Marketing, and Systems. Made decisions regarding the distribution of workload, prioritization of tasks, and assessment of team capacity. Engaged in hiring and onboarding processes, along with evaluating performance and making termination decisions for virtual assistants. Established VA rates and suggested salary adjustments based on performance metrics and organizational needs. Managed schedules to ensure operational coverage and continuity. Monitored KPIs, utilizing performance data for informed operational decisions. Designed, documented, and enhanced standard operating procedures (SOPs) across departments. Assessed tools and systems, recommending cost-effective solutions to leadership. Influenced purchasing decisions related to tools and systems in operational contexts. Supervised the usage of CRM and automation to facilitate daily operations. Conducted team huddles weekly and refresher sessions monthly. Provided operational support during personnel coverage gaps.

Acted as a liaison among clients, developers, and IT teams to define system requirements.

Managed automation processes and provided support for systems using Zapier, Globiflow, and CRM administration, along with monitoring errors.

Handled vendor and tenant payments, invoicing, accounts payable, and served as a sales auditor.

Provided technical support for QuickBooks and Facebook Ads platforms.