Jedaleah C.
Mid-Level Customer Service Team Leader
Open to offersNew to PlatformAbout
Jedaleah C. is an experienced professional with a Bachelor of Science in Business Administration, majoring in Marketing Management from Holy Cross of Davao College. Having held roles such as SME/Team Leader at Full Potential Solutions overseeing Uber support operations and Team Leader for outbound insurance at Six Eleven Global Services, Jedaleah C. has managed team attendance, break adherence, coaching, and extensive performance reporting. With experience as a CSR/Subject Matter Expert at VXI Global Holdings and providing email and chat support for Mindy Support and LiveOps, she has supported customer interactions across the BPO, insurance, rideshare, real estate, and legal services industries. Her proficiency includes CRM tools (Zendesk/Salesforce), lead management, and email and calendar management. Additionally, Jedaleah C. handled case auditing and document drafting for legal support, demonstrating strong communication, client relations, and technical reporting skills in dynamic environments.
Experience
General Virtual Assistant
Legal Support Help · 2026 — 2026Managed reception duties including calls, SMS, chat, and email support. Scheduled appointments and oversaw calendar management. Handled email and file management while drafting various legal documents such as Requests for Admission and production requests. Conducted case audits in pre-litigation and litigation statuses.CSR (Email Support)
Mindy Support · 2024 — 2025Responded to customer emails regarding diverse issues while ensuring high-quality customer service.ISA (Inside Sales Agent)
RealtyGen · 2025 — 2025Conducted lead generation and qualification. Made outbound calls and coordinated appointments for real estate agents.CSR (Email, Chat, Phone)
LiveOps · 2025 — 2025Supported applicants with their applications, providing excellent customer service, particularly during application-related challenges.SME/Team Leader (Uber Account)
Full Potential Solutions (FPS) · 2022 — 2024Monitored attendance, break adherence, and team performance while providing coaching. Engaged in call listening and validation. Recognized skill or behavioral opportunities and devised action plans to enhance team performance. Compiled EOD/EOM performance reports. Addressed agents' product knowledge inquiries and led SBS sessions for bottom performers and new hires.Team Leader (Outbound Insurance)
Six Eleven Global Services · 2021 — 2022Oversaw attendance tracking, break compliance, and team performance, providing coaching as needed. Organized pre-shift huddles and conducted daily meetings with clients to discuss Team Performance Reviews. Reviewed and maintained Daily Activity Reports while performing call listening and validation.CSR (Agent III)/Subject Matter Expert
VXI Global Holdings · 2015 — 2020Handled incoming calls and emails from customers addressing a variety of issues while delivering superior customer service. Maintained consistent performance metrics and collaborated with the team lead on tracking attendance, break adherence, team performance, and coaching. Identified skill or behavioral weaknesses and partnered with the lead to formulate action plans.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in Marketing ManagementHoly Cross of Davao College · 2009 — 2015
Interested in this professional?
Sign in as an employer to save this profile or invite Jedaleah C. to a job.
Sign in as an employer