Jedd D.
Senior Operations Manager
Open to offersNew to PlatformAbout
I started my career in customer service and gradually expanded into B2C and B2B sales, team leadership, quality assurance, and operations management. My experience includes working with Walmart, Think Direct Management Group, BestChoice Products, Womply, Apria Healthcare, Verizon, Casa HomeBuyer, Wishing Star Cleaners, and Propel Marketing.
Throughout my career, I’ve handled customer service, pre-sales, B2B and B2C sales, lead generation, appointment setting, QA, team management, client support, and day-to-day business operations. I’ve also worked across industries including retail, healthcare, telecommunications, real estate, cleaning services, marketing, and other service-based businesses.
I’ve handled B2B sales across many different industries, which has taught me how to quickly understand different markets, customer profiles, offers, and sales processes. This experience allows me to adapt quickly and communicate effectively with different types of customers and decision-makers.
My career has allowed me to grow from frontline customer service and sales roles into positions where I’m responsible for people, processes, customers, and overall business performance.
Why hire me
What I bring to a company is a combination of hands-on experience, adaptability, and ownership. I’ve spent years working directly with customers and prospects, while also learning what happens behind the scenes to keep a team and business running properly. Because of that, I can look at problems from both the customer’s perspective and the company’s perspective. I’m comfortable learning new industries, tools, products, and processes. I don’t need to have worked in the exact same industry before to understand a business. I know how to ask the right questions, learn the process, and apply what I already know. I also take ownership of my work. If I see a problem, I prefer to understand the cause, communicate it clearly, and help find a solution instead of simply passing it along. Whether the role involves customer service, sales, lead generation, team support, or operations, I bring practical experience from actually doing the work, not just managing it from a distance.
Experience
Operations Manager
Propel Marketing · 2022 — 2026Led operations to streamline marketing processes and improve overall performance.Operations & Sales Manager
Wishing Star Cleaners · 2022 — 2024Directed operations and sales initiatives for a cleaning service.Agent
Verizon · 2020 — 2022Provided customer service support and facilitated presale inquiries.Head QA Department, Web Developer, Lead Gen, Social Media Manager, and Web Handler
Casa HomeBuyer · 2020 — 2022Oversaw quality assurance while managing web development and lead generation tasks.SME - Team Leader
Womply · 2018 — 2019Acted as a sales representative while leading a team to achieve sales goals.Operations Manager
Apria · 2018 — 2019Managed operational processes in the healthcare sector, ensuring service efficiency.Operations Manager
Best Choice Products · 2016 — 2018Oversaw customer service operations and managed departmental performance.SME
Think Direct Management Group · 2016 — 2016Engaged in B2C sales, focusing on generating leads and closing sales.Agent
Walmart · 2015 — 2015Handled customer inquiries and provided support in a retail environment.
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