Jeddah B.
Mid-Level Website Hosting and Security Specialist
Open to offersNew to PlatformPortfolios
About
Jeddah P. is an experienced professional with a background in customer service, IT support, and technical assistance across diverse industries including photo services, food and beverage, call centers, banking technology, and web hosting. As a Website Hosting and Website Security Guide at Sutherland Global, he handled website security, troubleshooting website errors, DNS configuration set up, and Microsoft 365 email concerns. His previous role as an I.T. Service Desk staff at DXC Technology involved assisting bank employees with computer and printer troubleshooting, including support for applications used in banking environments. Earlier, Jeddah worked in major BPO companies such as Teletech and Transcom, resolving customer inquiries about e-commerce platforms and technical issues on digital devices. His hands-on experience spans technical, customer-facing, and operational roles in fast-paced business domains.
Experience
Website Hosting and Website Security Guide
SUTHERLAND GLOBAL INC. (PHILIPPINES) · 2022 — 2025Addressed website security issues and troubleshot website errors. Engaged in upselling website security and domain protection services. Assisted with Microsoft 365 Email problems and email domain setup, as well as DNS configuration. Provided troubleshooting for basic Wordpress issues and helped set up new websites using CPanel.I.T. Service Desk
DXC TECHNOLOGY (PHILIPPINES) · 2021 — 2022Assisted bank employees with their computer and equipment issues. Troubleshot various printer problems used by the bank. Resolved issues related to computers and laptops, including applications in use.Customer Service Account Specialist
Teletech Customer Care Management Philippines INC. · 2018 — 2021Managed calls from customers regarding the buying and selling process on eBay. Educated members on eBay’s policies. Facilitated communication between eBay and its members.Technician
Funlipix Souvenir Photos · 2010 — 2015Took and printed high-quality pictures while educating customers about the products and services. Assisted customers with their inquiries and concerns. Collaborated with the network team to address technical issues and ensured customer business requirements were satisfied. Elevated unresolved problems to management. Communicated new promotions and package options to customers via e-mail.Customer Service Representative
Transcom Inc. · 2013 — 2015Handled incoming calls from customers seeking clarification on billing charges. Assisted in resolving technical difficulties related to modems, DVRs, and mobile phones.Waiter & Cashier
BKB Bar · 2011 — 2012Prepared and served food items as ordered, while engaging in suggestive selling for new menu items. Ensured the outlet remained clean. Addressed customer queries and resolved complaints. Managed requests for supplies used in the outlet.Service Crew
SAMNEST Food Corp. (Jollibee) · 2008 — 2008Served and prepared food items based on customer orders, which included suggestive selling for new offerings. Maintained cleanliness in the outlet. Responded to customer inquiries and resolved complaints. Made requisitions for outlet supplies.
Skills & Expertise
Education
- B.S. Information Technology (Undergraduate)Global School for Technological Studies Inc. · 2007 — 2009
- B.T. Electrical Technology (Undergraduate)University of Eastern Philippines · 2004 — 2007
- Secondary EducationSan Jose Technical High School · 2000 — 2004
- Primary EducationP. Tingzon Elementary School · 1999 — 2000
- Primary EducationSan Jose Central Elementary School · 1997 — 1999
- Primary EducationLegarda Elementary School · 1993 — 1997
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