jeff R.

Jeff R. is a motivated Information Technology graduate with a Bachelor of Science in IT from AMA Computer College. With a solid foundation in troubleshooting both hardware and software issues, he has been committed to delivering reliable technical support and fostering user satisfaction. From March 2013 to August 2025, he was self-employed as a Freelance IT Support & Digital Account Manager, where he significantly improved user experience and reliability through effective problem resolution and secured over 100 client setups. He utilized remote assistance tools like TeamViewer to guide users and maintain consistent communication. His previous experiences include serving as an Office Intern at DENR PENRO La Union, where he ensured 100% accuracy in record-keeping and reduced office equipment disruptions by 20%. At Wirehouse Internet Café, he excelled in diagnosing and resolving hardware issues, improving performance and engagement, while at World of Fun, he managed arcade operations and customer service. He is proficient in Microsoft Office, Google Workspace, and remote support tools, showcasing technical troubleshooting and a strong attention to detail.