Jefferson M.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Jefferson M. is a remote Customer Service Professional with extensive experience supporting clients in the cleaning services and outsourcing industries. From 2021 to 2024, he worked for Queen Bee Cleaning Service in Seattle, managing inbound and outbound customer communications across calls, emails, chats, and texts. In this role, he handled booking new jobs, processing completed tasks, and collaborating with field teams to ensure updated workflow, utilizing strong call management and data collection skills. Previously, at Specialized Outsource Partners Inc. in Cagayan de Oro, he served as an appointment setter and technical support specialist, setting appointments for sales teams and resolving technical issues related to ELD (electronic logging devices). His experience is backed by training in Heavy Equipment Servicing Technology, reflecting proven computer proficiency and adaptability.
Experience
Customer Service
Queen Bee Cleaning Service · 2021 — 2024Handled inbound communication via calls, email, chat, and text from clients. Conducted outbound calls to promote services to prospects. Coordinated with team members in the field regarding ongoing tasks. Scheduled new jobs and processed completed tasks.Appointment Setter
Specialized Outsource Partners Inc · 2019 — 2020Contacted leads to arrange appointments with sales personnel. Oversaw data management for appointment setting.Technical Support
Specialized Outsource Partners Inc · 2018 — 2019Addressed client concerns and resolved technical issues related to electronic logging devices (ELD).
Skills & Expertise
Education
- Heavy Equipment Servicing TechnologyMonark Foundation, Inc. · 2008 — 2010
Interested in this professional?
Sign in as an employer to save this profile or invite Jefferson M. to a job.
Sign in as an employer