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Jefferson T. — Senior IT Support Specialist from Philippines

Jefferson T.

Senior IT Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Jefferson N. is an accomplished IT Support Specialist based in Pasig City, boasting over 15 years of extensive experience in technical support and service desk operations. His expertise lies in Windows OS & MS Office troubleshooting, networking, and resolving hardware and software issues. Currently serving as a Service Desk Support Engineer at Movate since February 2019, he excels in customer service, handling complex requests, and coordinating activation and modification processes via MSP support tools. Previously, at Sutherland Global Services, he provided Tier 2 support for major clients like Microsoft, DirectTV, and AT&T, showcasing his skills in voice and non-voice support, and problem resolution. Jefferson holds a Bachelor of Science in Information Technology from Samson College of Science and Technology, reflecting his foundational expertise and commitment to delivering outstanding technical solutions.

Experience

  • Service Desk Support Engineer

    MOVATE · 2019 — Present
    Provided customer service support to enterprise clients, managed activation, modification, and deactivation processes using an MSP support tool, and analyzed requests for service changes. Handled complex bulk service requests and performed data entry checks related to internal processes for team members.

  • Technical Support Representative / Tier 2

    Sutherland Global Services · 2013 — 2019
    Delivered both voice and non-voice support for Microsoft, DirectTV, and AT&T services, assisted field technicians with product activations and troubleshooting issues, and coordinated with backend teams to resolve outages and maintain service continuity.

  • Technical Support Representative

    Sitel · 2011 — 2013
    Resolved printer-related issues, focusing on isolating hardware and software problems while processing replacements.

  • Technical Support Representative

    SPI Global Solutions · 2010 — 2011
    Provided troubleshooting for internet connectivity issues and dispatched technicians for unresolved problems.

Skills & Expertise

Customer ServiceHelpdeskSystem AdministrationTech SupportIT and Networking

Education

  • Bachelor of Science in Information Technology
    Samson College of Science and Technology · — — 2010