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Experience
Healthcare Customer Service Representative
Zealthy · 2026 — Present
Improved patient satisfaction by effectively addressing and resolving healthcare-related inquiries. Maintained HIPAA compliance while managing client information through CRM software to ensure organized communication.
Healthcare VA
Company not specified · 2024 — 2025
Handled both phone and email communications in a healthcare setting, assisting with various coordination tasks. Focused on meeting patient needs and providing relevant information.
Travel Sales Specialist
IDyninno Philippines · 2022 — 2024
Participated in company-sponsored travel experiences to gain direct knowledge of destinations. Enhanced service quality by building trust with clients and managing travel agent relationships.
Hotel Reservation Specialist
Booking.com · 2022 — 2024
Streamlined booking processes and efficiently handled high volumes of calls and online reservations. Ensured accurate record-keeping for all reservations, minimizing errors and simplifying check-in procedures.