Post a Job Free
0 viewsjobseeker
Jeffrey Y. — Mid-Level Learning and Development Specialist from Philippines

Jeffrey Y.

Mid-Level Learning and Development Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

1 items
afd717e2-a4a6-4ff8-8197-da849855c565.pdf
PDF

About

Jeffrey Y. is a seasoned professional specializing in Instructional Design & Facilitation, Performance Evaluation, and Organizational Development Strategy. Based in Angeles City, Philippines, he has excelled in delivering impactful training programs across multiple industries. His experience spans roles such as Operations Manager at 5Star STR, where he enhanced guest experiences and operational efficiency in the short-term rental market. In his tenure at Concentrix as a Learning And Development Specialist, he contributed to organizational growth by optimizing delivery shared services. Jeffrey has also served as a Training Specialist for VXI Global Solutions, where he enhanced new hire onboarding through interactive session design. His career began at Cognizant with a focus on language proficiency assessments, aligning with CEFR standards. With a background in nursing from Angeles University Foundation and certifications in Lean Six Sigma and Change Management, Jeffrey demonstrates proficiency in process optimization and lifelong learning advocacy.

Experience

  • Operations Manager

    5Star STR · 2024 — 2025
    Oversaw daily operations of multiple short-term rental properties, ensuring guest satisfaction and operational efficiency. Coordinated with cross-functional teams, optimized workflows, and executed strategies aimed at enhancing occupancy and revenue.

  • Learning And Development Specialist

    Concentrix · 2020 — 2024
    Contributed to the strategic advancement and enhancement of the Delivery Shared Services team. Collaborated with various departments to evaluate workflows and service delivery models, identifying critical operational challenges and providing insights for improvement.

  • Training Specialist

    VXI Global Solutions · 2018 — 2020
    Facilitated onboarding programs for new hires, ensuring a smooth transition into the company. Designed engaging training sessions that addressed company policies and competencies, while continuously improving training materials to meet audience needs.

  • Safety Officer

    iQor Philippines · 2016 — 2018
    Developed and enforced safety protocols to maintain a secure work environment. Conducted risk assessments and inspections, promoting a safety culture through training and awareness campaigns while ensuring compliance with regulations.

  • Training Specialist

    Arvatio Bertelsmann · 2014 — 2016
    Designed and delivered training initiatives to support employee development. Facilitated comprehensive sessions across various topics, partnering with teams to assess training needs and enhance overall effectiveness.

  • Language Assessor

    Cognizant Technology Solutions · 2012 — 2013
    Performed language proficiency assessments based on the CEFR framework, evaluating candidates’ competencies in listening, speaking, reading, and writing. Provided constructive feedback and designed assessment tools to ensure consistency.

  • Technical Support Specialist

    Convergys · 2006 — 2011
    Provided technical assistance to customers, addressing hardware, software, and connectivity issues. Maintained service logs and collaborated with teams to identify recurring problems, focusing on clear communication and user empowerment.

Skills & Expertise

Customer Service and Admin SupportHealthcareOffice and AdminYouTube SpecialistLead Generation Cold CallingCustomer Service RepresentativeTraining Material Developer

Education

  • Bachelor Of Science in Nursing
    Angeles University Foundation · 2002 — 2004
  • Highschool
    Lilia L. Layug School · 1998 — 2002