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jeffrey — Junior E-commerce Email Support Specialist from Philippines

jeffrey

Junior E-commerce Email Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Jeffrey P. is an experienced E-commerce Email Support Specialist and Amazon Product Researcher & Admin VA based in Misamis Oriental, Philippines, with over three years in the e-commerce and Amazon business domains. He specializes in handling customer email support, order tracking, refunds, and cancellations in accordance with established Standard Operating Procedures. Jeffrey has managed support operations for online businesses using Shopify and Amazon platforms, performing product research and data analysis to identify profitable items and streamline workflow. His background includes conducting data annotation, image labeling, and online research for projects through the Remotasks platform, as well as leveraging data entry, Hostinger, and various digital tools to maintain high service quality and operational accuracy. Jeffrey earned a Bachelor of Science in Information Technology from the University of Science and Technology of Southern Philippines.

Experience

  • Amazon Product Researcher and Admin VA

    Company not specified · 2022 — 2025
    Undertook in-depth product research for Amazon, identifying profitable items and niche markets through data analysis with specialized tools. Managed product evaluation tasks and provided both administrative and e-commerce support to facilitate business operations.

  • E-commerce Email Support Specialist

    Company not specified · 2024 — Present
    Handled customer support via email, addressing inquiries, order tracking, refunds, and cancellations by consistently following Standard Operating Procedures (SOPs). Checked order details, customer information, and order status using Shopify. Supported workflow and communication using Hostinger, DeepL, and ChatGPT.

  • Remotasks Data Annotator / Data Entry

    Remotasks · 2021 — 2022
    Tasked with 2D and 3D image annotation by drawing bounding boxes, as well as labeling and categorizing datasets per project requirements. Performed data collection and online research while maintaining attention to detail and meeting deadlines.

Skills & Expertise

E-CommerceEmail SupportGhost WriterVirtual Conference CoordinatorData Entry Specialist

Education

  • Bachelor of Science in Information Technology
    University of Science and Technology of Southern Philippines (USTP)

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