Jeffrey C.
Mid-Level Sales Representative
Open to offersNew to PlatformAbout
Jeffrey A. is an experienced professional specializing in customer service and sales within the travel and business process outsourcing industries in the Philippines. Currently serving as an Outbound Travel Advisor at Trip.com Group, he manages client accounts, conducts outbound calls for booking inquiries and product upgrades, and utilizes consultative selling to achieve revenue goals. Previously, at TELUS International, he provided customer support for international clients through inbound and outbound channels, improved client retention by promoting additional services, and consistently met high performance metrics. Earlier in his career with Alorica Philippines, Jeffrey handled customer inquiries, promoted service add-ons, and was recognized for dependable communication. With a diploma in Food Processing from Western Mindanao State University, he brings expertise in sales communication, CRM, and lead generation, contributing to service quality and business objectives.
Experience
Outbound Travel Advisor
Trip.com Group · 2021 — PresentConducts outbound calls to assist clients with inquiries related to bookings, upgrades, and travel solutions. Utilizes consultative selling techniques to promote premium services and work towards revenue goals. Manages client accounts while ensuring service quality and compliance with company policies. Collaborates with internal teams to address complex customer concerns, ensuring a seamless client experience.Customer Service Representative III
TELUS International · 2018 — 2021Provided professional customer support through both inbound and outbound channels for international clients. Enhanced customer satisfaction and retention by promoting additional products and services. Achieved high quality assurance ratings and performance metrics consistently while developing strong communication and problem-solving skills in a competitive call center environment.Customer Service Representative
Alorica Philippines · 2016 — 2018Managed customer inquiries and account concerns, promoting service add-ons and upgrades. Built rapport with customers to enhance engagement and foster brand loyalty. Recognized for reliability, precision, and professional communication skills.
Skills & Expertise
Education
- Diploma in Food ProcessingWestern Mindanao State University · 2006 — 2008
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