Jeffrey S.
Mid-Level Billing Support Specialist
Open to offersNew to PlatformAbout
Jeffrey P. is an experienced professional in customer service and technical support, currently serving as a Tier 2 Billing Service Provider Support at Peaksupport since May 2025. He traces his career back to roles such as Customer Service Associate at Ideal Concepts and Customer Service Representative at Optum Global Solutions Philippines, Inc. in Alabang, where he honed his skills in customer service, technical troubleshooting, and effective communication. His background in Information Technology from Cavite State University underpins his proficiency in hardware and software troubleshooting, further complemented by his adept use of tools like the Adobe Creative Suite and Microsoft Office applications. Jeffrey's track record includes reducing payment errors and ensuring invoice compliance, all while exceeding performance KPIs through his meticulous organizational abilities and technical acumen.
Why hire me
You should hire me because I bring strong customer service experience, clear communication, and a results-driven mindset. I’m comfortable handling high-volume customer interactions, using CRM systems, identifying customer needs, and following up consistently. I’m also adaptable, coachable, and motivated by targets. I don’t just focus on resolving the immediate concern—I look for opportunities to create a better customer experience while supporting the company’s goals. Most importantly, I’m someone who takes ownership, learns quickly, and can be trusted to deliver results.
Experience
Tier 2 Billing Service Provider Support
Peaksupport · 2025 — PresentProcessed and reviewed high volumes of invoices, ensuring compliance with rate agreements and billing policies. Supported service providers by resolving inquiries related to billing discrepancies efficiently while auditing contracts and validating invoice accuracy.Customer Service Associate
Ideal Concepts · 2021 — 2025Conducted a high volume of inbound and outbound calls to potential customers to promote insurance products. Explained different insurance policies and maintained detailed records of interactions in CRM, ensuring high-quality customer service.Customer Service Representative
Optum Global Solutions Philippines, Inc-Alabang · 2020 — 2021Handled a large caseload of customer inquiries including claims, billing, and policy changes. Developed an in-depth understanding of insurance policies and procedures to provide accurate and timely responses.Technical Support Representative
TCL Online Services · 2018 — 2019Assisted customers in setting up their hardware and software for optimal performance, addressing complaints professionally via phone, chat, and email.Customer Support Specialist
Alorica Alabang · 2017 — 2018Processed customer orders accurately and provided information regarding parcels and refunds while helping customers navigate the company’s website for product information.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyCavite State University · 2013 — 2017
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