jefrey A.
Mid-Level IT Project Supervisor
Actively lookingNew to PlatformAbout
Jefrey A. is a seasoned professional with a robust career spanning over a decade in data analysis, IT technical support, and project management. Currently serving as a Customer Service Representative and Technical Support at iQor, Jefrey applies his expertise in computer troubleshooting, networking, and data analysis to ensure seamless operations for both remote and office-based employees. His tenure at RoadKorea Inc. as a PMS Project Supervisor was marked by leading project teams and providing crucial analytical insights. In addition, Jefrey has been responsible for overseeing daily operations, maintaining local networks, and guiding junior team members. A former college instructor at Maila Rosario College, he played a vital role in teaching computer skills and developing Competency-Based Learning Materials. His proficiency in software such as MS Excel, Power BI, and Adobe Illustrator further amplifies his capability to deliver diverse and high-quality outputs in the realm of photo and video editing. Jefrey's dedication to continuous growth is evident in his various roles and training experiences, making him a versatile asset in the realms of education, technology, and customer service.
Experience
PMS Project Supervisor/ IT Technical Support
RoadKorea Inc. · 2018 — 2025Supervised and coordinated project activities to ensure timely completion, adherence to budget constraints, and meeting quality standards. Managed project teams and daily operations while monitoring progress and addressing any arising issues. Maintained workstations and the local network, providing technical support to both remote and office-based employees.Customer Service Representative / Technical Support
iQor (Telco Account) · 2025 — PresentAssisted customers with inquiries regarding their accounts, products, and services. Managed concerns and complaints in a calm and professional manner, providing step-by-step solutions while maintaining a friendly demeanor.PMS Team Leader/Senior Data Analyst
RoadKorea Inc. · 2016 — 2018Led and guided junior team members to secure on-time project delivery and offered impactful analytical insights to shape strategic decisions. Managed the maintenance of workstations and local network systems, while supplying technical assistance to work-from-home and office-based teams.PMS Data Analyst
RoadKorea Inc. · 2015 — 2016Analyzed and interpreted large datasets to detect trends, patterns, and insights.iRAP Coder
RoadKorea Inc. · 2015 — 2015Conducted manual input of guidelines for coding road attribute data as part of the process to generate Star Ratings and Safer Roads Investment Plans (SRIP).Sales/Technician
Garena Ph · 2014 — 2015Demonstrated and explained product features to potential clients, assisting in the sales process by delivering technical expertise and support.Graphic Artist / Computer Technician
PCTech · 2013 — 2014Created visual concepts to communicate ideas that engage consumers. Developed layouts and production designs for advertisements, brochures, magazines, and corporate reports.Freelance Graphic Artist / Photographer
Freelancer · 2013 — 2014Worked in various settings, including weddings and portraits, utilizing technical skills and creativity to produce high-quality images.College Instructor
Maila Rosario College · 2010 — 2013Educated students on computer usage and troubleshooting procedures, software applications, and basic networking. Developed Competency-Based Learning Materials (CBLM) and provided demonstrations and guidance to enhance students' computer skills.
Skills & Expertise
Education
- Computer Hardware Servicing NC IIMaila Rosario College · 2007 — 2009
- High SchoolSan Lorenzo Ruiz Educational Institute · 2003 — 2006
- ElementaryGuerilla Elementary School · 1995 — 2001