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Jeimy L. — Senior Logistics Analyst from Colombia

Jeimy L.

Senior Logistics Analyst

Colombia 6+ years
Open to offersNew to Platform
Languages
Spanish
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About

Jeimy L. is a seasoned professional in Business Administration with over a decade of experience in the logistics sector in Bogotá, Colombia. She has a robust record of expertise in logistical analysis, supply chain optimization, inventory management, and customer service coordination. Jeimy excels in utilizing tools such as Excel, SAP, Power BI, and CRM to generate precise reports and enhance decision-making processes. Her analytical skills contribute to accurate demand forecasting and effective risk management, optimizing logistics routes. She has successfully designed process improvements that drastically reduced documentation errors by 91% and shortened processing times by 18%. At Delta Cargo, she streamlined financial documentation processes, significantly enhancing client satisfaction. Her leadership in strategizing customer experiences at Cargo Link S.A.S led to a 15% improvement in global metrics like ISC. Jeimy's accomplishments reflect her attention to detail and effective stakeholder communication, vital to strengthening supply chain efficiency.

Experience

  • Logistics Analyst

    Logiztik Alliance Group · 2025 — 2026
    Designed process improvements that reduced documentation errors by 91% through tracking purchase orders (PO) and established automated controls in Excel. Supervised the review of labels and documents according to quality standards, implementing a Power BI dashboard that enhanced supply chain visibility and decreased processing times by 18%. Planned and controlled distribution operations, analyzing data from 200 weekly shipments to predict demand and minimize response times. Provided support for reservation entry and information consolidation for dispatches, coordinating with suppliers to ensure timely deliveries.
  • Logistics and Customer Service Assistant

    Delta Cargo · 2021 — 2024
    Assisted in billing and financial documentation processes for corporate clients, processing over 300 transactions monthly and reducing discrepancies by 95% through automated reconciliations. Negotiated and reconciled with clients for effective solutions, resolving complex cases which improved satisfaction by 43% according to CSAT metrics. Developed commercial quotes related to logistics services and operational purchases, analyzing prices and suppliers to optimize costs. Monitored national KPIs such as ISC, CSAT, and NPS, creating reports that identified patterns resulting in an 11% reduction in incident complaints. Structured and executed cross-functional continuous improvement plans, optimizing logistics routes to reduce delivery times by 8%.
  • Customer Service Professional

    Cargo Link S.A.S · 2016 — 2020
    Managed and supervised logistics operations in coordination with purchasing and warehouse departments, overseeing inventory control. Developed customer service strategies with a logistics and resource management focus, leading the Customer Experience (CX) strategy that enhanced global metrics like ISC by 15%. Tracked customer service processes, implementing corrections and adjustments that optimized operational flows. Monitored KPIs including ISC and NPS, applying timely corrective measures based on data analysis in Power BI. Provided ongoing training to an 8-person team in complaint management, enhancing resolution rates by 36%. Designed problem-solving policies while promoting proactive and preventive approaches in logistics risk management.

Skills & Expertise

Education

  • Bachelor of Business Administration
    Universidad Politécnico Grancolombiano · 2012 — 2016