Jeline N.
Mid-Level Executive Virtual Assistant and Bookkeeper
Open to offersNew to PlatformPortfolios
About
Jeline N. is an experienced Customer Service professional with over four years of expertise in phone and digital support environments, focusing on complex billing issues and escalation management. Her career advanced when she was promoted to Supervisor, where she honed her leadership and problem-solving skills. For the past three years, Jeline has played a pivotal role as an Executive Virtual Assistant, Admin, and Bookkeeper, providing remote support that includes email and calendar management, data handling, and precise financial record keeping to enhance business efficiency. Her proficiency extends to handling high-volume data entry, document preparation, and the use of QuickBooks for invoicing and payment management while ensuring data confidentiality. Jeline adeptly navigates CRM and spreadsheet tools for accurate customer record maintenance and process improvements, consistently delivering professional communication to client inquiries.
Experience
Executive Virtual Assistant / Bookkeeper
null · 2023 — 2026Provided remote administrative support encompassing email management, appointment scheduling, and organization of digital files to facilitate efficient operations. Engaged in high-volume data entry and document preparation, alongside general administrative tasks utilizing virtual platforms. Managed invoicing and payments while ensuring the accuracy of financial records with QuickBooks, upholding confidentiality. Handled billing inquiries and discrepancies, coordinating with teams for effective issue resolution. Maintained customer records, invoices, and transactions with meticulous attention to detail while tracking follow-ups and outstanding items through spreadsheet tools. Supported ongoing process improvements by keeping systems organized and documentation up to date.Customer Service Representative
null · 2018 — 2023Assisted customers with billing inquiries and service issues through phone, email, and chat channels, ensuring timely resolutions. Managed complex and escalated cases, exercising good judgment in determining escalation needs. Functioned as a Subject Matter Expert (SME), guiding agents on billing processes and system navigation since February 2019. Acted as an escalation point for unresolved queries, addressing customer complaints and ombudsman cases. Collaborated with internal teams to investigate service and billing discrepancies, ensuring accurate resolutions. Maintained customer records following confidentiality standards while supporting quality assurance and knowledge sharing within the team.
Skills & Expertise
Education
- Bachelor of Science in Hospitality ManagementInstitution not specified · — — 2018
- Senior Highschool Technical VocationalInstitution not specified · — — 2018
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