Jellie L.
Mid-Level Virtual Assistant Specializing in Graphic Design
Open to offersNew to PlatformAbout
Jellie L. is a seasoned Graphic Design Virtual Assistant with over 7 years of experience specializing in customer support and digital engagement. She excels in creating visually appealing and engaging content using Canva and has a proven track record in managing 100+ daily online interactions while ensuring brand consistency. Her recent role with CloudWorkers honed her skills in social media content creation and customer interaction, where she adeptly handled live chat support and crafted digital graphics to enhance user engagement. At VCI Healthcare, Jellie moderated chat platforms, fostering safe and engaging communication. Her proficiency in tools like Google Workspace and CRM systems supports her ability to streamline operations in remote environments. Jellie holds a diploma in Information Technology from STI College, solidifying her technical backdrop. Fluent in English, Filipino, and Bisaya, she offers flexible availability across multiple time zones, committed to enhancing business online presence.
Experience
Cold Caller – Debt Settlement Account
HB Virtual Staff – Loan Solutions · 2025 — 2025Conducted outbound calls to potential clients, generating leads and clarifying financial solutions. Addressed objections and established rapport to enhance client conversion opportunities. Maintained organized call logs and follow-ups to promote workflow efficiency.Customer Service & Collections Agent
Smiles On Demand by Vervent Philippines · 2024 — 2025Assisted customers with inquiries regarding lease accounts and payments, managing over 50 interactions daily with professionalism. Executed outbound calls for collections, ensuring high engagement and resolution rates. Kept accurate records of account updates for data consistency.Virtual Assistant / Customer Support & Content Creator
CloudWorkers · 2021 — 2024Handled live chat support, managing over 100 customer interactions daily while upholding brand voice. Created social media graphics utilizing Canva for engagement. Processed customer orders with high accuracy and monitored online payments to minimize errors. Responded to email inquiries and executed follow-ups to enhance customer satisfaction.Chat Moderator & Online Support
VCI Healthcare · 2024 — 2024Ensured safe and respectful interactions on live chat platforms, moderating user discussions. Crafted engaging responses aligned with brand tone, improving user experience and retention.
Skills & Expertise
Education
- Diploma in Information TechnologySTI College (System Technology Institute) · 2007 — 2009
- Undergraduate Studies in Information TechnologyFoundation University · 2004 — 2007
Interested in this professional?
Sign in as an employer to save this profile or invite Jellie L. to a job.
Sign in as an employer