Post a Job Free
188 viewsTalent
Jelsea A. — Mid-Level E-commerce Customer Support Specialist from Philippines

Jelsea A.

Mid-Level E-commerce Customer Support Specialist

Philippines 6+ years 3 - 6 USD per day
Actively lookingNew to Platform
Languages
EnglishTagalog
Video Introduction
Watch video introduction
Get to know me better
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

1 items
Sign in as an employer to view portfolio files

About

Jelsea Anne L. is an experienced professional with a background in marketing, e-commerce support, and customer service across the retail, apparel, online marketplace, and financial services industries. From 2020 to 2026, Jelsea Anne L. managed her own online clothing business, Chin’s Clothing, through Facebook and TikTok, overseeing customer support, order management, and live selling. She provided chat and email support to customers at Memorializeshop on the ETSY platform, handling order processing and issue resolution. Her earlier experience includes part-time support for Shopify and Zendesk, focusing on order management and inventory updates, as well as a role as a front-line associate at Petnet Inc. handling money transfers and transaction inquiries. In addition to her work experience, she completed a Bachelor’s degree in Business Administration, majoring in Marketing Management.

Experience

  • Online Seller

    Chin’s Clothing · 2020 — 2026
    Operated an online clothing business utilizing Facebook and TikTok. Engaged in customer support through messages, comments, and live selling. Addressed product inquiries, processed orders and payments, and managed after-sales support. Fostered strong customer relationships leading to repeat business.

  • Customer Support Agent

    Memorializeshop | ETSY · 2025 — 2025
    Provided email and chat support for addressing customer inquiries and concerns. Oversaw order processing and tracking through internal systems. Efficiently resolved delivery issues, revisions, and various customer requests. Kept accurate documentation using Google Docs and Sheets.

  • Part-Time

    Shopify & Zendesk · 2020 — 2020
    Managed manual order entries in Shopify. Assisted customers via Zendesk through support tickets. Responsible for updating inventory and maintaining order records.

  • Front Line Associate

    Petnet Inc. · 2016 — 2019
    Provided assistance to customers with both domestic and international money transfers. Addressed inquiries about fees, exchange rates, and individual transactions. Handled customer concerns in a professional manner and maintained accurate transaction records.

  • HR Intern

    Toyota Inc. · 2015 — 2016
    Supported resume screening and coordinated interview scheduling. Maintained employee records and documentation throughout the internship period.

Skills & Expertise

Digital MarketingCustomer SupportE-CommerceCustomer ServiceEmail SupportSocial Media Management

Education

  • Bachelor of Science in Business Administration: Marketing Management
    University of the Assumption San Fernando, Pampanga · 2012 — 2016

Interested in this professional?

Sign in as an employer to save this profile or invite Jelsea A. to a job.

Sign in as an employer