Jemicah B.
Junior Retail Customer Service Specialist
Actively lookingNew to PlatformAbout
Jemicah Q. is a dependable and detail-oriented professional with over a year of experience in the fast-paced customer service and retail operations domain. At Goldilocks Bakeshop Inc., she has consistently met or exceeded monthly sales targets, thus earning performance-based incentives. She delivers exceptional service by engaging 30–40 customers daily, addressing inquiries and resolving concerns effectively. Her contribution has led to a 10–15% increase in store sales. As a store crew member, Jemicah meticulously managed cashiering, merchandising, and daily inventory, ensuring data accuracy. Her adaptability extends to supporting daily operations during peak seasons and enhancing customer satisfaction through strategic initiatives. Equipped for remote work, she benefits from a strong work ethic and reliability, ready to excel in similar roles. Jemicah holds a Bachelor of Science in Entrepreneurship from Jose Rizal Memorial State University.
Why hire me
In my current role as Store Crew at Goldilocks Bakeshop, I've consistently met or exceeded monthly sales targets, earning performance-based incentives, and contributed to a 10–15% increase in store sales through collaboration with management on strategy. I handle 30–40 customer interactions daily, which has sharpened my ability to communicate clearly, resolve concerns quickly, and stay composed under pressure — skills that translate directly to remote customer service, sales, or support work. I've also maintained highly accurate daily records in a role that required consistent attention to detail, showing I can be trusted with responsibility even without direct supervision. Furthermore, I hold a Bachelor's degree in Entrepreneurship, which has given me a results- and business-oriented perspective I bring to every task, not just a task-completion mindset. I come fully ready to start: own computer equipment, reliable home internet, and a dedicated quiet workspace.
Experience
Store Crew
Goldilocks Bakeshop Inc. · 2024 — PresentEngaged with an average of 30–40 customers daily, providing friendly assistance and addressing inquiries. Collaborated with management to evaluate store performance and strategize for improved sales. Oversaw cashiering, merchandising, and monitored daily inventory for accurate records. Enhanced sales through effective upselling techniques while upholding operational standards.Seasonal Store Crew
Goldilocks Bakeshop Inc. · 2023 — 2024Supported daily operations and contributed to team efforts to ensure seamless service during peak periods. Assisted in implementing customer-centric initiatives aimed at improving satisfaction and repeat visits.Industry Immersion, College
City Livelihood Promotion and Development Center Office · 2022 — 2023Participated in office setup and created merchandising displays while providing customer support. Obtained practical knowledge of production processes through interaction with a local cassava growers' association. Conducted daily administrative tasks in support of office functions.Industry Immersion, Senior High School
Treasurer's Office, Local Government of Dapitan City · 2019 — 2019Assisted in managing and organizing office documentation and records.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipJose Rizal Memorial State University – Main Campus · 2019 — 2023
- Senior High School, Accountancy, Business and Management (ABM)Jose Rizal Memorial State University – Main Campus · 2017 — 2019
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