Jemilyn V.
Senior Customer Service and Sales Professional
Open to offersNew to PlatformAbout
Jem V. is a seasoned Customer Service and Sales Professional with over a decade of experience in customer engagement and technical support, enhancing business growth and customer loyalty. At Clear Nexus, Jem excelled as an Installment Loan Representative, expertly handling client inquiries across multiple channels and ensuring regulatory compliance while resolving billing issues and disputes. During his tenure at Salt Rank, he effectively combined his skills as a Sales Representative and SEO Writer, managing and updating client websites and producing engaging blog content and web copy. His experience as a Business Analyst at Conergys Nuvali honed his ability to verify organizational data and ensure the accuracy of business listings. Jem's background in psychology from the University of Perpetual Help Rizal supports his strategic communication ability, driving engagement and satisfaction across sectors.
Experience
Installment Loan Representative
Clear Nexus · 2025 — 2026Handled client inquiries via phone, email, or chat, clearly explaining loan terms, payment schedules, interest rates, and policies. Maintained accurate customer records, updated loan statuses, and coordinated with underwriting teams for application processing and follow-ups. Assisted with payments, monitored accounts for delays, ensured regulatory compliance, and resolved billing issues and customer concerns professionally.Sales Representative/ SEO Writer
Salt Rank · 2020 — 2025Scheduled marketing appointments and verified details on the company website. Maintained and updated client websites, including photos and amenities, while writing and editing blog content and web copy for various clients.Installment Loan Representative
Clear Nexus · 2018 — 2020Completed loan applications and verified client employment and bank activity. Reviewed and validated financial documents using bank three-way verification.Virtual Assistant (ISA)
Century 21 · 2017 — 2017Conducted outbound cold calling and appointment setting to generate qualified leads for real estate agents. Managed daily activity reports, tracked lead statuses, and ensured timely client follow-ups to support pipeline progression and deal closures.Team Leader
Quality Conservation Services Inc. · 2017 — 2017Led a team to set energy-related appointments for California-based gas programs, while managing training, reporting, and workflow.Business Analyst
Conergys Nuvali (Dun & Bradstreet Account) · 2015 — 2017Interviewed U.S. business owners and executives to verify organizational data, ensuring data accuracy for business listings by cross-verifying public records.Account Specialist (CSR3)
Convergys Nuvali · 2012 — 2014Resolved billing issues, explained service plans, and provided technical support.Customer Service Representative / Technical Support
Teletech Holdings Inc. · 2011 — 2012Managed customer billing inquiries and resolved account-related concerns with accuracy. Provided technical support, including device troubleshooting and issue resolution, and assisted in training new agents by guiding them and addressing process-related questions.
Skills & Expertise
Education
- Bachelor of Arts in PsychologyUniversity of Perpetual Help Rizal
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