Jemm J.
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About
Jemm J. is an experienced professional with a background in customer service in the telecommunications industry, having served as a Customer Service Representative at VXI Global in Davao City, where they addressed both technical and sales concerns for an Xfinity account and led initiatives to enhance customer experience. While acting as Head of the Issues Committee for the Alliance of Davao Biology Majors, Jemm J. managed issue resolution during large-scale events and developed a database system for online raffle promotions. As President of the Student Administrative Council at FSUU, Jemm J. revised by-laws and organized outreach programs alongside leadership training events, collaborating with various institutions. Jemm J. holds a BS in Biology from the University of the Philippines Mindanao and demonstrates proficiency in Microsoft Office 365, Google Suites, and Canva, complemented by awards in infographic making and public speaking.
Experience
Customer Service Representative
VXI Global · 2025 — 2026Managed telecommunications-related inquiries for Xfinity, addressing both technical and sales issues, and contributing to a favorable customer experience.Head - Issues Committee
Alliance of Davao Biology Majors · 2022 — 2023Oversaw the resolution of issues and complaints during events, while developing a database for tracking information related to online raffle promotions.President
Student Administrative Council, FSUU · 2019 — 2020Updated the governing by-laws of the student body, organized multiple outreach initiatives, and partnered with various institutions for leadership training and events.
Skills & Expertise
Education
- BS BiologyUniversity of the Philippines Mindanao · 2020 — 2026
- Senior High School GraduateFather Saturnino Urios University · 2018 — 2020
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