Jems S.
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Jems S. is a customer service professional adept at navigating fast-paced and high-volume environments to deliver exceptional support. With comprehensive experience as a Virtual Assistant at Carestack Dental, Jems facilitates the escalation process, handles inquiries via phone, email, and chat, and assists with product installations and configurations. Skilled in using platforms like Zendesk, ERP systems, and Shopify, Jems ensures seamless operations and efficient issue resolution. Additionally, Jems has excelled in roles at Hesung Innovation and IT Managers Inc., where maintaining positive customer relations and product knowledge was paramount. At Sykes Asia Inc., Jems showcased expertise in Technical Support, enhancing customer satisfaction and support efficiency. A Bachelor of Science in Business Administration graduate from the University of the Visayas-Toledo, Jems brings a blend of strong administrative and communication skills to any customer-centric role.
Experience
Virtual Assistant
Carestack Dental · 2024 — PresentSupported the escalation team via phone and email using Zendesk. Processed replacements and returns through the ERP system, verified orders via Shopify, and escalated order-related issues. Provided technical assistance to customers through various channels, assisted in product installations, and documented customer interactions and solutions.Technical/Customer Support
Hesung Innovation · 2024 — 2024Responded quickly to customer inquiries while maintaining a positive and professional demeanor. Ensured thorough knowledge of products to effectively address customer questions and worked towards achieving customer satisfaction through professional support.Technical Support Representative
Sykes Asia Inc. · 2023 — 2024Promptly responded to inquiries, ensuring a positive and professional attitude at all times. Demonstrated comprehensive knowledge of products to answer customer questions while focusing on delivering professional support to guarantee customer satisfaction.Customer Support Representative
Eperformax Cebu · 2021 — 2021Communicated with customers across various channels, acknowledged and resolved complaints, and maintained detailed records of interactions. Coordinated with colleagues as needed and provided feedback on improving customer service efficiency.HR Associate
Miescor · 2021 — 2021Handled new hire paperwork and guided employees through orientation processes. Maintained databases and records, supported employee relations, facilitated payroll processing, and aided in the preparation of reports.Sales Representative
Techno Touch Call Center Inc. · 2011 — 2015Delivered ongoing customer support following sales closures, exceeded sales goals to attract new leads, and accurately reported on sales transactions and expenses.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationUniversity of the Visayas-Toledo · 2015 — 2016
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