Jenalyn C.
Mid-Level Call Center Operations Supervisor
Open to offersNew to PlatformAbout
Jenalyn C. is a highly capable professional with extensive experience in call center management and team supervision. With a solid educational foundation in nursing from St. Jude College and Far Eastern University, Jenalyn has effectively transitioned her skills into the customer service industry. Her career includes roles such as Customer Service Representative at Assurance Wireless and The Results Companies, culminating in her position as a Team Leader at Gebbs Healthcare Solutions, where she excelled in managing call center operations, training employees in data entry and customer interaction, and supervising performance reports. As an Operation Supervisor at Continuum Global Solutions, she led a team of billing specialists, overseeing billing processes and optimizing reimbursement practices. Her command over problem-solving and time management is evident in her strategic approach to enhance efficiency and productivity. Jenalyn continuously demonstrates a commitment to operational excellence, making her a valuable asset to any team.
Experience
Operation Supervisor
Continuum Global Solutions · 2019 — 2021Oversaw daily operations while leading a team of billing specialists. Ensured timely claim submissions and managed billing processes including charge entry, coding, and follow-up. Coordinated with insurance companies to address claims issues and provide solutions for optimized reimbursement.Coach (Nesting Sup)
The Results Companies · 2016 — 2019Managed incoming calls, assisting customers with inquiries by leveraging extensive product knowledge. Trained new hires and provided individual coaching to enhance agent performance. Conducted regular training sessions and monitored team performance to identify areas for improvement.Team Leader
Gebbs Healthcare SolutionsTrained new employees in data entry and customer interaction techniques. Supervised performance reporting for call center agents and monitored metrics for improvement opportunities. Worked with sales teams to create marketing strategies and maintained records of coaching sessions.Customer Service Representative
Assurance Wireless and Boost Mobile, The Results CompaniesUtilized strong product knowledge to assist customers with concerns while managing approximately 40-60 inbound calls. Maintained accurate records of customer information and interactions.Customer Service Representative
Amazon, Concentrix TerraAssisted customers by effectively addressing their concerns through strong product knowledge and problem-solving skills. Handled a consistent volume of incoming calls while maintaining service knowledge.
Skills & Expertise
Education
- Bachelor of Science in Nursing (Undergraduate)St. Jude College · 2002 — 2004
- Bachelor of Science in NursingFar Eastern University · 2000 — 2001
- Degree not specifiedDelfinAlbanoHigh School · 1996 — 2000
- Degree not specifiedCUBAG ELEMENTARY SCHOOL · 1990 — 1996
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