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Jenelyn L. — Mid-Level Hospitality Service Supervisor from Philippines

Jenelyn L.

Mid-Level Hospitality Service Supervisor

Philippines No experience yet
Open to offersNew to Platform
Languages
TagalogEnglish
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About

Jenelyn Q. is an experienced hospitality professional with a focus on premium and casual dining operations in the Philippines. As Senior Service Staff at Amado Fores Hospitality and OIC Captain Server at Margarita Fores Concept and Style Inc. (Grace Park Dining), she oversaw front-of-house operations, managed team schedules, and ensured efficient service delivery during peak hours. She was also promoted to Management Trainee at Zubufoods Inc., where she supported daily restaurant operations, inventory control, compliance, and staff training. With direct experience in guest engagement, administrative documentation, and fast-paced workflow management, Jenelyn leverages her background in both fine dining and casual dining settings. She holds a Bachelor of Science in Accountancy from ICCT Colleges and has completed specialized training in data entry using QuickBooks and Xero, as well as calendar and email management and digital record keeping for operational support.

Experience

  • OIC Captain Server

    Margarita Fores Concept and Style Inc. (Grace Park Dining) · 2023 — 2025
    Oversaw front-of-house operations, ensuring staff performance aligned with service expectations. Coordinated team schedules and task assignments during shifts to uphold operational workflow. Ensured accurate order execution and guest satisfaction by resolving customer issues and concerns promptly. Conducted pre-shift staff briefings to communicate menu updates and service changes. Managed table turnover and reservations, enhancing guest flow control.

  • Management Trainee (Promoted)

    Zubufoods Inc. · 2023 — 2023
    Assisted in managing the daily restaurant operations to promote seamless service. Supported the Restaurant Manager by supervising both front-of-house and back-of-house staff during operational hours. Facilitated staff on-the-job training and performance appraisal, while implementing service standards and quality control measures. Addressed customer concerns and special requests to ensure high levels of guest satisfaction. Monitored inventory and coordinated with suppliers to manage stock levels effectively.

  • Senior Service Staff

    Amado Fores Hospitality
    Delivered outstanding guest service, fostering a memorable dining experience and maintaining service standards. Managed table assignments and optimized seating flow to ensure effective service during busy periods. Supported the captain server and management by assisting in daily operational supervision. Addressed guest inquiries and requests with professionalism, while coordinating with kitchen and bar teams for timely order delivery. Maintained a clean and organized dining area in accordance with hospitality standards. Trained new staff in service protocols and restaurant policies. Monitored service inventory and reported shortages, while managing opening and closing procedures.

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