Jenelyn L.

Jenelyn A. is a Virtual Medical Assistant with a solid foundation in the healthcare BPO industry, accumulated over nearly five years of expertise in medical accounts. She possesses a Bachelor's degree in Elementary Education with a major in Early Childhood Education from Cebu Normal University. Her professional journey includes significant roles such as an Insurance Verification Coordinator at Foundever, where she managed claims processes for specialty medications and ensured thorough verification of patient eligibility and insurance details. In her role, she adeptly handled prior authorizations and claims, closely following HIPAA protocols. Prior to this, she excelled as a Patient Care Advocate at EXL, skillfully addressing inquiries about short and long-term disability claims and maintaining accurate records. Her tenure as a Provider Services Representative at WIPRO further showcases her ability to handle calls regarding eligibility, benefits, and prior authorizations efficiently. Jenelyn's proficiency with MS Office, Google Calendar, and Zoom, coupled with her meticulous data entry capabilities, make her a valuable asset in the medical service domain.