Jenelyn V.

Jenelyn S. is an experienced professional in the realm of customer service, technical support, and content moderation, based in Cebu City, Philippines. With over a decade of experience, she has developed a robust skill set that encompasses roles such as Subject Matter Expert and Team Lead. Throughout her career, she has demonstrated expertise in content moderation, handling complex customer challenges, and implementing process improvements. Jenelyn's tenure at notable companies such as Teleperformance and Wipro has honed her abilities in troubleshooting, quality assurance, and leading teams to meet high operational and quality standards. Her experience includes conducting coaching sessions, managing a team of customer service representatives, and ensuring data accuracy while meeting demanding productivity and turnaround-time targets. Jenelyn holds an Associate in Computer Technology from the Asian College of Technology, enhancing her technical problem-solving capabilities.