Jenevieve R.
Mid-Level Legal Assistant
Open to offersNew to PlatformAbout
Jenevieve P. has extensive experience across legal services, sales, business development, and customer support, delivering value in the United States and Philippine markets. As a Litigation Support / Client Success Specialist at The Law Office of Paul Mankin and a Legal Assistant at American Lemon Law Group LLC, she managed client communications, legal documentation, and case management for Lemon Law and litigation matters. Her background includes B2B lead generation and appointment setting in industries such as real estate, janitorial, insurance, solar, and plumbing solutions through roles like Rapid Assistant and Business Development Representative at Velsoft Training Materials, where she specialized in the education and training sectors. Jenevieve also served as a Team Leader at Vast-x Inc and One Trilogy Solutions, overseeing agent performance, conducting cold calling campaigns, and utilizing tools like LinkedIn for lead research. Proficient in MS Applications, she has demonstrated strong client-service abilities managing both inbound and outbound campaigns for companies such as Concentrix, Landscape Digital Pros, VXI, and Magellan E-Support Services.
Experience
Litigation Support / Client Success Specialist / Case Management Assistant
The Law Office of Paul Mankin · 2025 — 2026Acted as the main contact point for clients and provided timely updates, addressing their inquiries professionally. Followed up for necessary documents and managed CRM and case systems, ensuring organization of key documents and monitoring case progress.Legal Assistant
American Lemon Law Group LLC · 2024 — 2025Supported attorneys in Lemon Law case management from intake through to resolution. Duties included drafting and proofreading legal documents, maintaining organized case files, and coordinating with courts and counsel for hearing schedules.Cold Caller VA (Appointment Setter)
Rapid Assistant · 2022 — 2025Scheduled appointments for sales representatives through Zoom and conducted cold calling to gather information from prospective clients interested in selling properties. Engaged in various service domains such as Real Estate, Insurance, and Solar Panel solutions.Business Development Representative
Velsoft Training Materials · 2023 — 2024Scheduled appointments for sales representatives and conducted cold calling to identify and pursue new business opportunities within the education and training sectors. Responsibilities included lead generation and performing market research.Account Executive
Concentrix (Service Source) · 2021 — 2023Managed cold calling and follow-up communications, obtaining information from prospective clients. Provided responses to customer inquiries and facilitated inbound sales for VOIP services, effectively presenting service packages.Sales Representative (Appointment Setter)
Landscape Digital Pros · 2021 — 2021Scheduled meetings for sales representatives and performed cold calling to gather client information. Completed training focused on skills enhancement and client acquisition.Associate Representative (reschedule)
VXI Buendia Makati · 2017 — 2021Handled appointment scheduling for representatives and gathered critical business details from potential clients. Engaged in inbound sales of cable TV and telecom services, providing relevant packages and pricing.Team Leader
Vast-x Inc · 2016 — 2017Conducted pre-shift and post-shift briefings for agents while monitoring attendance and performance. Guided agents through call quality checks, ensuring adherence to standards and motivational support.Team Leader
One Trilogy Solutions · 2014 — 2016Led team briefings and monitored agent performance while providing coaching. Oversaw call quality and addressed any issues, ensuring that agents were effectively setting appointments for various campaigns.Customer Services Representative (CSR)
Magellan E-Support Services · 2012 — 2014Conducted outbound calls for pre-qualifying clients for Payment Protection Insurance and managed inbound scheduling for spa appointments. Participated in lead generation surveys related to energy and finance providers.Team Leader (Outbound)
Metis Apax Co. · 2009 — 2012Facilitated team briefings and oversaw performance management for agents. Provided coaching, monitored calls for compliance, and ensured effective appointment setting for various campaigns.Customer Services Representative (CSR)
Telecommand Business Solution · 2007 — 2007Performed outbound calls for a US account, notifying clients about upcoming events, and assisted with debt consolidation inquiries to provide potential solutions.
Skills & Expertise
Education
- Computer Technician System ManagementInternational Electronics Technical Inst.(I.E.T.I) · 1998 — 2000
- High SchoolMakati High School · 1994 — 1998
- ElementaryFrancisco Benitez Elem. Sch. 1 · 1987 — 1993
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