Jenezel J.

Jenezel A. is a dedicated customer service specialist with extensive experience in the telecommunications and retail subscription industries. With a strong educational background in Business Administration with a major in Marketing from the University of Mindanao, Jenezel has honed significant skills in communication, customer service, and telemarketing. As a Customer Service Specialist at AT&T from March 2020 to July 2022, and at Remitly from July 2024 to November 2025, Jenezel was responsible for managing high volumes of customer inquiries, providing efficient and empathetic solutions which led to high customer satisfaction rates. During her tenure at IPSY/BOXYCHARM from August 2022 to July 2023, she excelled in offering professional email support, enhancing customer loyalty for beauty subscription services. Jenezel's adeptness in handling CRM systems like Zendesk underscores her ability to maintain precise data integrity and ensure seamless customer service interactions.