Jeni L.
Senior Social Media Manager
Open to offersNew to PlatformAbout
Jeni Lou P. is a seasoned Social Media Manager and Virtual Assistant with over a decade of combined experience across customer service, accounting support, digital management, and education sectors. From 2023 to 2025, Jeni Lou P. managed digital content, executed website updates, oversaw social media strategy, and designed newsletters and graphics as a freelance professional. With a background as a Senior High School Teacher under the Department of Education, she specialized in entrepreneurship, basic accounting, and business ethics, also serving as an ICT Focal Person supporting digital integration and tech initiatives. Her prior roles include Accounting Assistant at Supportsave Solutions Inc., where she handled accounts payable, payroll, and reconciliations, as well as customer service positions at Foxtel by Telstra, SirusXM, and British Telecom, focusing on customer service, client retention, and collections across B2C and B2B domains.
Experience
Social Media Manager, Virtual Assistant
Freelance · 2023 — 2025Created engaging content for various digital platforms, overseeing website updates and maintenance, designing and distributing newsletters, developing graphics for web and social use, and managing social media strategy and scheduling.Secondary School Teacher
Department of Education · 2018 — 2025Specialized in teaching Entrepreneurship, Basic Accounting, Marketing, Business Ethics, and Empowerment Technology, while acting as an ICT Focal Person to support digital integration and tech-related initiatives. Provided guidance as a Business Start-Up Coach and Mentor for students developing business ideas.Accounting Assistant
Supportsave Solutions Inc. · 2015 — 2017Managed accounts payable, ensuring timely vendor payments, and handled payroll preparation and processing. Oversaw accounts receivable and followed up on outstanding invoices while performing bank and account reconciliations for accuracy.Customer Service Associate
Foxtel by Telstra · 2014 — 2015Assisted customers with inquiries related to billing and accounts, providing general customer service and support, while troubleshooting and resolving basic technical issues.Customer Service Associate
SirusXM · 2013 — 2014Managed billing inquiries and addressed customer service concerns, offering basic technical support to resolve client issues. Transitioned to the Saves Team, focusing on customer retention and account recovery strategies.Collections Associate and Customer Service
British Telecom · 2012 — 2013Provided general customer service support across multiple channels and managed billing and payment collections for both B2C (business-to-consumer) and B2B (business-to-business) interactions.
Skills & Expertise
Education
- Bachelor of Science in Accounting TechnologyFATHER SATURNINO URIOS UNIVERSITY · 2008 — 2012
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